We appreciate the patience and understanding you have shown as we transition to a new permanent AlertPay PrePaid Card provider. Since the first phase of the pilot period for the PrePaid Card is over, we are excited to launch this next phase and hope to provide the superiour product you deserve.
On that note, we are contacting you to let you know that you can activate the “TruCash†AlertPay PrePaid Card you received in the mail. If you have not yet received your card, it has been sent and should be arriving soon.
Please follow these simple instructions:
1. Login to your AlertPay account.
2. Click on “Profileâ€.
3. Under “Financialâ€, select “AlertPay PrePaid Cardâ€.
4. In the drop-down menu, make sure to select the card that matches the last four digits of the “TruCash†card you just received in the mail.
5. When you have confirmed that the numbers match, click on “Activate Your Cardâ€.
6. On the next page, enter the entire sixteen digits of your “TruCash†PrePaid Card when requested. Please do not include any spaces.
If your card does not appear on the list or if you need any assistance, please contact
debitcards@alertpay.com.