The guy has no clue what he's talking about and how we catch out people who are abusing our system. I won't reveal how it is done either, so keep guessing and wake up for a surprise, when you know you have fcuked up.
People download when they're on vacation and they download just fine and return to a healthy account.
It's easy to give a "hacked" story. It's harder for them to explain how they were hacked. The easiest would be to give a sob-story (i.e. read wiskerluv) and act innocent through-and-through in the hopes of us returning the account to them for a "2nd chance". That is simply not going to fly - I've been using FS myself for test on downloads (speed, link checking etc.) for 9 months...Not once have my accounts been "hacked"/"phished". Why? I don't put my details into other websites other than fileserve.com.
We help out people with hacked accounts on a daily basis. In fact we have 20+ cases every day; that's 600+ different people a month that we help out. These people who voice their opinion here is the minority. It's like comparing Right-Wing Nazi supporters in Malawi with the rest of the population. You hear about them, but you hardly see them. If you see them they come as a wolf-pact.
PS. OP got his account back.
I think its fair enough to show no mercy to those who are intentionally breaking Fileserve's TOS.
As long as innocent users are not suffering, I don't see a problem with what Fileserve's doing. Its hard to know which customer is telling the truth and who's lying as an outsider. I guess you would be in a better position to judge than the rest of us, Ricky since you have evidence in hand.