What dont you understand in "No refunds are given for Custom Plans"
I cant do anything as i have no access to the servers. Capo Does though
Well If refunds arent given maybe in whmcs u should enable the feature tht makes people agree to tos. I was just doing a fake order and i saw it makes u agree to no tos.
see http://screensnapr.com/v/05o1O2.png Snowflake u shud refund him.