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alirobben said:
Hi, i sent a payment to a guy some hours ago and now i can't because im not verified, what's the problem? one transaction per day ?
Click to expand...

Hmmm, this would have to get checked up on. Could be different reasons but send us a ticket so that we can figure this one out for you.

Regards,
Tarik

---------- Post added at 12:13 PM ---------- Previous post was at 12:03 PM ----------
Dj.IcE said:
Hey buddy,can you check my withdrawal.
Reference Number B59B0-64CC6-D5AAB

It's still pending mate
Click to expand...

Hey Dj. IcE, it's getting looked into. I reported the transaction for review. Should be taken care of shortly.

Kind regards,
Tarik
 
Can i expect any kind of update on this? - 5382D-D1629-40E59 (Dispute ID)
I put up a ticket for asking about the status of my dispute and i got this ridiculous response from your support staff:
http://i.imgur.com/alt5x.png, i mean seriously?
Do i look that dumb to search for the link for my dispute?
Can't these "support" staffs "read" what i've written on my ticket ?

You guys must implement a good support team else have an option to rollback payments being "sent", to avoid scam.
It's really painful for users to see no such option, where the scammer just takes your money and disappears. We are only left with a hope that you guys will solve the dispute, which just remains a hope. Thanks to the quality of your support.

EDIT: Thanks, finally my post over here sparked something off :P
Got my disputed money back :)
And yeah, do something regarding the safety of sending payments.

Regards
 
Last edited:
vishmaria said:
It's still pending
Reference Number 39A24-23131-60465
Click to expand...

Hey Vishmaria,

Looks like this one cleared. All good to use now!

All the best,
Tarik

---------- Post added at 01:26 PM ---------- Previous post was at 12:49 PM ----------
AKKi said:
Hello Payza, here is the Transaction Details ::

Transaction in Detail



Date 9/8/2012
7:49:14 AM
Reference Number E8977-9F71E-B3D31
Click to expand...

Keep posted by checking up on your resolution center for the latest updates concerning your disputes.

https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/116/the-resolution-center

All the best,
Tarik

---------- Post added at 01:30 PM ---------- Previous post was at 01:26 PM ----------
TriBal said:
Hi payza advisor
my problem is i withdraw via bankwire transfer and now the status is completed but i haven't receive any money on my bank account.
Reference Number 308E2-02AC9-97B96
Ticket ID #GER-771-39068

thanks
Click to expand...

Hey TriBal,

Whats the status on that transaction? I know sometimes it can take a few extra days for the transaction to be credited on your banks end.

Let me know!

Thanks
Tarik

---------- Post added at 01:35 PM ---------- Previous post was at 01:30 PM ----------
KinGRippeR said:
Are u transfering bankwire to india please reply payza
Click to expand...

Hey KinGRippeR,

Yes Sir, we do offer bank wire deposits and withdrawals to our Indian members. Let me know if you have any other questions :)

Take care,
Tarik
 
sathishkumar said:
is there any option in payza that i can receive payments from verified accounts
Click to expand...

Hey sathiskumar,

Thanks for the great question :)

You'll be able to set your payment preferences so that only verified members will be able to make payments to you.

Find this option from your payment preferences.
Would you like to accept payments sent by non-verified members?

Yes, accept payments No, block payments
All the best!
Tarik
 
Dj.IcE said:
Called them just now,On for 25 mins,no one answered.
Click to expand...

Hey Dj. IcE.

We closed yesterday for Canadian thanks giving :) but are back on the lines taking calls!

Give us a call if you still need help, we are open late :)

Tarik

---------- Post added at 02:09 PM ---------- Previous post was at 02:07 PM ----------
xTreme said:
Any update on Indian Bank transfer ? :(
Click to expand...

Nothing yet xTreme

We'll be sure to let you know.

Tarik

---------- Post added at 02:19 PM ---------- Previous post was at 02:09 PM ----------

This is great news :) I'm glad the funds got reversed back to you.

As for sending payments, we facilitate that but we can't anticipate a service not being provided.

Kind regards,
Tarik


Froomple said:
Can i expect any kind of update on this? - 5382D-D1629-40E59 (Dispute ID)
I put up a ticket for asking about the status of my dispute and i got this ridiculous response from your support staff:
http://i.imgur.com/alt5x.png, i mean seriously?
Do i look that dumb to search for the link for my dispute?
Can't these "support" staffs "read" what i've written on my ticket ?

You guys must implement a good support team else have an option to rollback payments being "sent", to avoid scam.
It's really painful for users to see no such option, where the scammer just takes your money and disappears. We are only left with a hope that you guys will solve the dispute, which just remains a hope. Thanks to the quality of your support.

EDIT: Thanks, finally my post over here sparked something off :P
Got my disputed money back :)
And yeah, do something regarding the safety of sending payments.

Regards
Click to expand...


---------- Post added at 02:19 PM ---------- Previous post was at 02:19 PM ----------

This is great news :) I'm glad the funds got reversed back to you.

As for sending payments, we facilitate that but we can't anticipate a service not being provided.

Kind regards,
Tarik


Froomple said:
Can i expect any kind of update on this? - 5382D-D1629-40E59 (Dispute ID)
I put up a ticket for asking about the status of my dispute and i got this ridiculous response from your support staff:
http://i.imgur.com/alt5x.png, i mean seriously?
Do i look that dumb to search for the link for my dispute?
Can't these "support" staffs "read" what i've written on my ticket ?

You guys must implement a good support team else have an option to rollback payments being "sent", to avoid scam.
It's really painful for users to see no such option, where the scammer just takes your money and disappears. We are only left with a hope that you guys will solve the dispute, which just remains a hope. Thanks to the quality of your support.

EDIT: Thanks, finally my post over here sparked something off :P
Got my disputed money back :)
And yeah, do something regarding the safety of sending payments.

Regards
Click to expand...


---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
nfury007 said:
Hi. How much time it takes to reach my withdrawn money to my bank account after the transiction is completed?
Click to expand...

Hey nfury007,

Give it about 1-3 biz days, that's how long I've seen it take for your bank to credit the funds.

You should get it soon!

Take care,
Tarik
 
Dear Payza supporter,
Transaction in Detail
10/6/2012 9:07:43 AM
FAAB3-93C23-0D9F8

I withdraw money to my card it over 4 days, today is the 5th day, but it still show pending
Can you check for me ?
Thank you so much
 
Hello,

I made the first withdraw on monday night (bank transfer), the status is still in pending, but when I look on right above the page it is said "Personal Starter (Unverified)"

What does it mean? I couldn't have made the withdraw if I hadn't add the card, no?
 
Hi Support.

Q1: When can I order my own Payza-issued Prepaid Card If I'm from Egypt?
You said in FAQ: "At this time, only a selected number of members are eligible for ordering our new Prepaid Cards.", is this situation till now?

Q2: When will I receive my Payza-issued Prepaid Card If I'm from Egypt?

Thanks in advance.
 
Hello Payza team, my 130$ got reversed, i just logged in to my account saw my money 130$ got reversed, please help me why this happened???reply me

Reference Number
659A2-20E90-D419D
Current Status
Reversed
Amount
$106.69 USD
 
Last edited:
nhatquang1 said:
Dear Payza supporter,
Transaction in Detail
10/6/2012 9:07:43 AM
FAAB3-93C23-0D9F8

I withdraw money to my card it over 4 days, today is the 5th day, but it still show pending
Can you check for me ?
Thank you so much
Click to expand...

Hey nhatquang,

I check out FAAB3-93C23-0D9F8, it looks like today would only be the third business day. You should see the balance reflect your prepaid card soon, you'll notice the status change to complete once it does.

Kind regards,
Tarik

---------- Post added at 09:37 AM ---------- Previous post was at 09:25 AM ----------
Laz21 said:
Hello,

I made the first withdraw on monday night (bank transfer), the status is still in pending, but when I look on right above the page it is said "Personal Starter (Unverified)"

What does it mean? I couldn't have made the withdraw if I hadn't add the card, no?
Click to expand...

This would depend on a few things. How did you decided to withdraw your funds? If this was done by bank transfer/check or with our payza prepaid card, verification won't be needed up until a certain limit.

Also, Monday was a holiday here up in Canada :) so today would actually only be the 3rd business day. Shouldn't be much longer before your transaction clears, you'll notice the status change in your payza account to completed once it does.

All the best,
Tarik

---------- Post added at 09:49 AM ---------- Previous post was at 09:37 AM ----------
baleegh999 said:
Hi Support.

Q1: When can I order my own Payza-issued Prepaid Card If I'm from Egypt?
You said in FAQ: "At this time, only a selected number of members are eligible for ordering our new Prepaid Cards.", is this situation till now?

Q2: When will I receive my Payza-issued Prepaid Card If I'm from Egypt?

Thanks in advance.
Click to expand...

Hey baleegh999,

Send a support ticket, we will be able to enable your order banner. So yes, members from Egypt are eligible :)

The card will take about 6-8 weeks to reach your mail box. Be sure to prepare the necessary verification docs ---> valid photo ID and recent proof of address

Let me know if you have any other questions and thanks for showing interest in our prepaid card :)

Take care
Tarik
 
Hi aryan10,

Have you been sent an email concerning this? I would suggest getting in contact with our support to get this cleared up. They'll be able to provide you with the details as to why the transaction was reversed. Calling would be the quickest but do send us a ticket if you prefer!

https://www.payza.com/support

Take care,
Tarik
 
Q1: Can I use my father's phone bill (in Arabic Language) as a proof of address, because I live with him in his house and all utility bills in his name?

Q2: Can I verify my payza account by using verified Payza Prepaid Card?

Q3: Can I use verified Payza Prepaid Card to verify Paypal Account?


Thank you for your patience.
 
Last edited:
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