Dear customer,
We are very sorry to inform you that there was a security breach in our core systems which has caused major destruction of data on our Linux VPS services.
We are currently in the process of re-building our node systems and steps have been taken to prevent this issue from occuring in the future.
Customers who plan to cancel and need a refund are instructed to open a support ticket in the billing department or send an e-mail to
billing@servedome.com with the subject 'Refund request'.
We will be offering a service credit of 2 months to customers who wish to continue their services. For this you need to open a support ticket in the 'Technical Support' department or send an email to
support@servedome.com with the subject 'Linux VPS - Service continuation'.
Our sincere apologies for all the inconvenience this may have caused you and we will keep you updated regarding the rebuild progress.
Best regards,
Alvan Zhang
CEO
ServeDome Internet Services
E-mail:
zhang@servedome.com
Website:
http://www.servedome.com
Fax: (+65) 6333 4636