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Me too, I have reuploaded all broken files and today there are more with the same error, including some fresh uploads, I hope it's temporary.
 
I have this message in many videos that was ok yesterday.
The media could not be loaded, either because the server or network failed or because the format is not supported

I have re-uploaded those videos and I get the same message again. This had not happened to me before. Please any solution to solve this problem?
Me too, I have reuploaded all broken files and today there are more with the same error, including some fresh uploads, I hope it's temporary.
In most cases the player shows this message for unplayable videos until they're encoded, instead of showing its number in the encoding queue. But don't worry, just send me the video link through a private message and I will check it for you. :)

Warm Regards,
Nasser.
 
In most cases the player shows this message for unplayable videos until they're encoded, instead of showing its number in the encoding queue. But don't worry, just send me the video link through a private message and I will check it for you. :)

Warm Regards,
Nasser.

Admid is that there are many videos and I don't know how many more will stop working. The thing is that these videos yesterday if they worked. And there are videos of up to 900 mb that present the same problem, when yesterday they worked for me and old videos that also worked, now stopped working
 
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Yes, I just noticed that 17 server out of 333 are extremely overloaded. We're currently working on them.

Warm Regards,
Nasser.
Hello! just notifying that I'm also getting the "The media could not be loaded, either because the server or network failed or because the format is not supported." in most of my files, even files as old as a week ago, is it because of the servers? I made sure I wasn't running adblock since I believe it sometimes inteferes with the player still
 
Hello!

I'm also getting the Same error as in the previous message "The media could not be loaded, either because the server or network failed or because the format is not supported. " in a lot of videos.

In addition, Zoom Upload and webupload are down. Videos transferred via FTP don't work and show the same error message above.
 
I'm also getting the Same error as in the previous message "The media could not be loaded, either because the server or network failed or because the format is not supported. " in a lot of videos.

Same here, i got a bunch of videos showing taht error. Yesterday they seems working.
 
Let's wait patiently guys, I believe they are currently working on it.
:kissing_heart::heartbeat::heartbeat:

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I can confirm that overloaded server which have been facing extremely large load yesterday are up to 71 server out of 333 ones. This is not a small number even if it's not close to the half.

However, servers are gradually getting up now, but in order to not affect our partners income, we will keep counting views even when the file gives an error to the viewer, so in this way no one notice any drop in his views in case the file wasn't working at the moment of the attempt.

Same here, i got a bunch of videos showing taht error. Yesterday they seems working.
Most of the affected servers are old ones which includes older files only.

Warm Regards,
Nasser.
 
I can confirm that overloaded server which have been facing extremely large load yesterday are up to 71 server out of 333 ones. This is not a small number even if it's not close to the half.

However, servers are gradually getting up now, but in order to not affect our partners income, we will keep counting views even when the file gives an error to the viewer, so in this way no one notice any drop in his views in case the file wasn't working at the moment of the attempt.


Most of the affected servers are old ones which includes older files only.

Warm Regards,
Nasser.

Thank you for the update sir and thank you for the consideration sir. Really appreciate it.
 
I have some videos that say "The media could not be loaded, either because the server or network failed or because the format is not supported .."
And others that say "This server is in maintenance mode. Refresh this page in some minutes."
 
I have some videos that say "The media could not be loaded, either because the server or network failed or because the format is not supported .."
And others that say "This server is in maintenance mode. Refresh this page in some minutes."
Please take a look at my previous comment here.

Warm Regards,
Nasser.
 
can you check this video please?
it shows a different video than its supposed to

it hows a short 5 second video, not my video.

cashe has been cleared and also same in private window. A LOT of my files are doing this. Is everything ok??
 
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