i got an email from a filehost manager running xfilesharing and he ask me the following:
According to our logs/cookies this is not your users, they were on another
affiliate website but somehow you got referral link before premium
purchase. And after purchase they continue to download files from this
affiliates. This is not common situation, this is first time i see such
stats in our filehost history. How you did this?
I have my site with a banner which point to the xfilesharing referral link , i got a couple of sales and the filehostmanager asks me how i got them.
I reply the users clicked my banner but he keeps asking me how i did it, i have no idea what to tell him in a technical way because i assume user X goes to siteB, clicks another affiliate file and then somehow he clicks my banner with referral link and then buys the premium which is assigned to me?! The bold line above is his last email, what can i tell him ?
That's quite hard to comment without knowing what exactly they see in cookie and referrer and what link did you placed in your banner.
If they do not understand something and have questions - they can create support ticket at sibsoft, provide information about cookies/referrals so we can investigate this case.
Do u provide any test license ? Or a better demo of your script with all plugins ? Also what is your support policy , I didn't found anything related to that in license terms!