We are not resellers of server.lu, we do use same ISP in LU, but we have own hardware there. And our sales and support departments do not depend from them. We do provide 24/7 support on all our services + you have remote reboot button in my.altushost.com panel. Our sales department doesn't work 24/7, but you can expect answer within max 12h. Guaranteed support ticket response time 30m, but we usually answer within 10m, and always somebody is online on live chat support on site. But for some complicated problems, we always prefer ticket to be opened, because we then can pay more attention on problem without slowing down our support.