lol that guy's English suck, it's probably a phishing attempt. Do NOT click anything, a URL such as this http://google.com could actually lead to an entirely different one.
The Official Payza Support Thread
- Thread starter Payza_Advisor
- Start date
- Status
Hello Sir,
I just want to ask that i have attached my Debit Card with my Payza account and now i want to validate it.. But whenever i go to My Account > verify account > credit card validation and clixk on validate card.. this error appears,
"Your card cannot be validated this time, Please contact customer support"
So please help me nd tell me how can i resolve it.. Reply soon thnx
My Payza email is i sent u with Pm
I just want to ask that i have attached my Debit Card with my Payza account and now i want to validate it.. But whenever i go to My Account > verify account > credit card validation and clixk on validate card.. this error appears,
"Your card cannot be validated this time, Please contact customer support"
So please help me nd tell me how can i resolve it.. Reply soon thnx
My Payza email is i sent u with Pm
Payza_Advisor
Active Member
Hi Shaunn,
Hmmm, usually reversals happen because somewhere down the line fraudulent funds got mixed up. Most of the time the sender is not at fault and is unaware that they have come into the possession of fraudulent funds. Our policy is to return these funds back to their origin.
I'm not saying that's the reason for the reversals, but many times it is. Let me know the transaction reference number if you would like me to follow up with our support.
Thanks
Tarik
---------- Post added at 11:03 AM ---------- Previous post was at 10:55 AM ----------
Hi nhatquang1
How are you,
Looks like FAAB3-93C23-0D9F8 cleared, it's completed. I noticed you initiated a new transaction, it shouldn't be much longer I'll keep an eye out for it for you.
Take care,
Tarik
---------- Post added at 11:08 AM ---------- Previous post was at 11:03 AM ----------
Hey Lovehacker,
This could be a few things, hard to tell with out more info. Can you send our Account Security a support ticket or let me know the ticket ID number if you've already sent one.
Talk to you later
Take care,
Tarik
---------- Post added at 11:13 AM ---------- Previous post was at 11:08 AM ----------
Send that email on over to us for investigation. If you get a chance forward it to phishing@payza.com at your soonest convenience.
Thanks!
Tarik
---------- Post added at 11:15 AM ---------- Previous post was at 11:13 AM ----------
Hey Smook33R,
Let me know the details I'll look into it for you. Just like Cypherz said, make sure it's a Visa that's enabled for international and online use.
Let me know!
Thanks,
Tarik
---------- Post added at 11:28 AM ---------- Previous post was at 11:15 AM ----------
Hey PlusOne,
I believe the fee to initiate Indian bank transfer withdrawal is 270.00INR. Unfortunately this feature is down for the moment. We will make announcements as soon as we have news.
If you need a point of reference check our fees page, just be sure to select India from the drop down menu.
https://www.payza.com/support/payza-transaction-fees
Kind regards,
Tarik
---------- Post added at 11:38 AM ---------- Previous post was at 11:28 AM ----------
Hey msk19994,
Looks like someone got back to your support ticket, let me know if you have any other questions.
Take care,
Tarik
Hello Tarik,
I made withdrawal via Bank Wire before one week, and my money is in the bank,
but i can not to take. This is exactly the problem :
On the first picture you can see, before 8-9 months when i received money from Payza,
Ordering Customer :
Earthport PLC
21 New Street
London EC2M 4TP
United Kingdom
and everything was ok.
-now the problem is :
Ordering Customer:
My personal information
That is the reason why the bank do not give me my money. they say it is not possible the same person to be Ordering customer and Beneficiary customer.
I want to ask, does Payza can give me documents that they are Ordering customer like before ( on the first picture)
Sorry for the long text and my bad english, but really i'm in bad situation...
Thank you.
I made withdrawal via Bank Wire before one week, and my money is in the bank,
but i can not to take. This is exactly the problem :
On the first picture you can see, before 8-9 months when i received money from Payza,
Ordering Customer :
Earthport PLC
21 New Street
London EC2M 4TP
United Kingdom
and everything was ok.
-now the problem is :
Ordering Customer:
My personal information
That is the reason why the bank do not give me my money. they say it is not possible the same person to be Ordering customer and Beneficiary customer.
I want to ask, does Payza can give me documents that they are Ordering customer like before ( on the first picture)
Sorry for the long text and my bad english, but really i'm in bad situation...
Thank you.
Payza_Advisor
Active Member
Hey Goldensparrow
Thanks for sending us your verification documents
Looks like they got reviewed and approved the very same day you submitted them. The account is good to go
Let us know if you need anything else!
Take care,
Tarik
---------- Post added at 12:22 PM ---------- Previous post was at 12:00 PM ----------
Kindly check the Reference Number
D7BE9-3AEA6-9D43F
my payment 6 days and not in my account everything is correct too . kindly look at it .
i know u guys are busy but its also imp for me
do i have to call u guys ?
Looks like this one cleared the day after you posted your message. Let me know if you have any other questions!
Take care,
Tarik
---------- Post added at 12:45 PM ---------- Previous post was at 12:22 PM ----------
Hi vijsam,
See if the trade id our banking operations have emailed you helps your bank locate the funds. Reply to the email if you need more information concerning the withdrawal. Let me know if you end up replying, I'll follow up with the team.
Thanks
Tarik
---------- Post added at 12:46 PM ---------- Previous post was at 12:45 PM ----------
Hey nmartan,
How's it going
Hello Tarik,
I made withdrawal via Bank Wire before one week, and my money is in the bank,
but i can not to take. This is exactly the problem :
On the first picture you can see, before 8-9 months when i received money from Payza,
Ordering Customer :
Earthport PLC
21 New Street
London EC2M 4TP
United Kingdom
and everything was ok.
-now the problem is :
Ordering Customer:
My personal information
That is the reason why the bank do not give me my money. they say it is not possible the same person to be Ordering customer and Beneficiary customer.
I want to ask, does Payza can give me documents that they are Ordering customer like before ( on the first picture)
Sorry for the long text and my bad english, but really i'm in bad situation...
Thank you.
create a ticket in etherport PLC site and ask them why they did this .
Payza_Advisor
Active Member
strange, they are aren't posting anything related to Indian Bank transfers and wires
No news on that to date.... I'll let you know xTreme
@ payza advisor: my payza account got limited i created account using canada as a country i was such a noob i thought its from canada so i should make my payza also to canada address, now can u help me what to do i am not from canada i from asia, can u help me???reply
Payza_Advisor
Active Member
---------------------
Thanks for writing to me, I think I understand the issue, I may have come across this before. The last time I had encountered this issue, it was a local policy that didn't allow for the sender to be the receiver. This changes from country to country, but just to be sure, send us a support ticket. Let me know the ticket ID number, I'll make sure it gets checked out by our banking operations.
Our team will get back to you with more details as soon as we get a chance
Thanks in advance
Tarik
---------- Post added at 01:10 PM ---------- Previous post was at 01:05 PM ----------
Hey Aryan10,
Np, let me know your details, but send them in a support ticket and provide me with the ticket ID number.
Here is our contact page
https://helpdesk.payza.com/index.php?/Tickets/Submit
Waiting to hear back from you
Tarik
---------- Post added at 01:12 PM ---------- Previous post was at 01:10 PM ----------
Also @ thesnake
Don't contact Earthport, they might apply a fee for contacting them. Let us deal with it for you.
@payza advisor: thanks for replying i sent support ticket already there one of ur representatives reply me that why u made other country payza and why is ur payza used from place other than canada, what should i do???
Ticket ID: MSU-729-74113
Zara M.
Account Security Analyst
Ticket ID: MSU-729-74113
Zara M.
Account Security Analyst
Payza_Advisor
Active Member
Give me a second, I'll get back to you I'm looking into this right now.
Ttul
Tarik
---------- Post added at 01:39 PM ---------- Previous post was at 01:25 PM ----------
Ok, so at this point you can either move forward with your current account by submitting the documents requested from our Account Security or if you prefer, you can create a new account. Just remember to use your real details, using fake details is actually against our user agreement.
Also, be sure to have an extra email address handy, you'll need a new one to create your new account if choose to do so.
Unlike other payment processors, we extend our services to members based in Pakistan. Don't let this be a worry to you, we are proud to have you guys on board
All the best,
Tarik
Ttul
Tarik
---------- Post added at 01:39 PM ---------- Previous post was at 01:25 PM ----------
Ok, so at this point you can either move forward with your current account by submitting the documents requested from our Account Security or if you prefer, you can create a new account. Just remember to use your real details, using fake details is actually against our user agreement.
Also, be sure to have an extra email address handy, you'll need a new one to create your new account if choose to do so.
Unlike other payment processors, we extend our services to members based in Pakistan. Don't let this be a worry to you, we are proud to have you guys on board
All the best,
Tarik
My Payza account got limited and i got like 42$ in it but i don't want to verify account and i just use to handle my online payments and i need my money and have to send them to my server admin so that my site keeps alive and please can you remove the limitation???
i am from pakistan!
i am from pakistan!
Payza_Advisor
Active Member
Hey Royal prince,
Has any one gotten in touch with you concerning the state of your account. Send us a ticket, if you wish, I can have a look into it with our support, this will provide you with some insight as to what the best thing to do is.
Take care,
Tarik
Has any one gotten in touch with you concerning the state of your account. Send us a ticket, if you wish, I can have a look into it with our support, this will provide you with some insight as to what the best thing to do is.
Take care,
Tarik
my question is same to aryan10,
Can my money transfered to my new account???
Can my money transfered to my new account???
Payza_Advisor
Active Member
This is a good question, it depends on the circumstance. Most of the time you will be able to contact the account security team 180 days after the day of the suspension. They will be able to reassess the funds in questions after this time period. Best thing to do is find out if this applies to you, it really varies from case to case.
Kind regards,
Tarik
---------- Post added at 03:27 PM ---------- Previous post was at 03:14 PM ----------
It is possible, but only after the documents are provided. Once everything checks out ok, the funds would be released.
It would be up to you to make a choice,
Do you want to resolve the previous account and potentially wait for a hold period to expire? (this can be anywhere between 30 to 180 days)
Or start off fresh with the proper details.
Maybe doing both will be the best solution if you want to eventually gain access to your balance.
Hope this helps you make a clearer decision
Kind regards,
Tarik
- Status