Hey hkcaptain,
Send us a screen shot showing the bank details. Our banking support will have to look into this. They'll need to a/b cross reference the infos.
Take care,
Tarik
---------- Post added at 01:01 PM ---------- Previous post was at 12:58 PM ----------
Please remind me if this was a bank transfer or a bank wire.
Thanks!
Thanks for help, it's bank wire
I did it long time ago, but I only got a official email back as below
'If you are receiving the error message, "bank account invalid", please ensure you are not entering additional spaces or special characters including dashes, commas, periods, and asterisks in the first/last name field as well as in the bank account details fields. There is an 18 character limit (including all spaces) for the first and last name combined. All letters must be entered in upper case format.
When entering your bank name, please ensure that you are not entering any additional characters. Example: For Wilson Bank & Trust, just enter "Wilson Bank and Trust".
When entering your banking details, please do not enter any spaces, dashes or additional characters. Example: For account number 0123-0123-0123, enter "012301230123".
If the solution above is not successful, please provide us with a screen shot of the preceding page with the necessary information as well as the page after. This would help us greatly in finding the cause of the problem.
To capture a screen shot, please follow these steps:'
*********************
after I sent again with screen shot, he replied me as below
You full account number is [123-4-567890] but [123] is the branch code and [4] is a suffix. [567890] is what we needed.
but I was told by my bank, 4 is not a suffix, it's part of my account number as 4567890...
I found there's 6 digits limit in the bank account number field, what should I do if I have a 7 digits account??
Now no one reply me anymore....
