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halo118 said:
pm send
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ozucan said:
Pm sent,Please check the.
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Abdur Rafi said:
Dear Sean,
Check your PM
Can you please unhold my account now......:(
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Hi

Please refrain from posting that you have sent us a PM. The PM's are checked as regularly as the support thread. In addition, we are informed when we have a new PM.

Please help us in clearing the clutter on this support thread, so that we may assist the members of this community.

I thank you for your cooperation.

Cheers

Sean
 
AlertPay Team said:
Hi kiboboss
If you have a Personal Pro account and want to downgrade to a Personal Starter account:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Personal", click on "Downgrade Account".
4. Under “Personal Starter Account”, click on "Downgrade Now".
5. Click on "Confirm".

You may only downgrade to a Personal Starter account if you have not surpassed the receiving limits of $400 USD per month or $2000 USD/lifetime. You may only downgrade to a Personal Starter account.


Cheers


Sean
Click to expand...

I dont have that option under "Personal", only upgrade...

So since i don't have large income anymore can you plz downgrade my acc to personal starter?
 
Hi kiboboss

Please PM me your account name, and I'll see if your account can be downgraded.

You may not be able to downgrade your account as you have surpassed the receiving limits, and/or you have already upgraded your account once.

Cheers

Sean
 
How long does it take to unlimite my account?

You limited it 2 weeks ago, I sent my ID and proof of residential 1 week ago and it is still limited.
 
Hi eater

Could you please PM me with your account name. Without this information I cannot help you as it relates to your account.

Our team is very diligent in authenticating documents. At times it may take longer than expected due to number of documents that need to be authenticated. I apologize for those delays.

Cheers

Sean
 
hi sir i have a question

i invested some money to incrasebux (a ptc site) 4 or 5 months ago.and cant get the worth of it.as you may know they are in trouble and cant pay to members.i have 120 bucks stay in the site.do i have chance to get it back if i open a dispute?
 
AlertPay Team said:
Hi kiboboss

Please PM me your account name, and I'll see if your account can be downgraded.

You may not be able to downgrade your account as you have surpassed the receiving limits, and/or you have already upgraded your account once.

Cheers

Sean
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I sent you PM, plz check it.
 
Hi dubrovnik35


I am not familiar with the site.


Probably your best course of action is to file a transaction dispute. This link will instruct you on how to file a transaction dispute, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=154&nav=0,24


This link will provide you with more information about the transaction dispute process, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=24&pcid=0&nav=0


My resolutions team will investigate the matter, and then render a verdict.
Cheers


Sean
 
big problem

[FONT=&quot]Hello[/FONT]
[FONT=&quot]
[/FONT]

[FONT=&quot]My account has been suspended since the day 18/11/2011 So I submit a ticket to you to find out why, and was answered on 21/11/2011 and as I understand that my account was suspended due to security reasons and you want some of the documents that prove my character, such as passport and ID card. . etc., and I Answered to this request and sent all the required documents on the same day …Then you send me an email saying that you will begin the investigation and it was dated 23/11/2011 and until now no reply from you ... I do not know what is the problem my account is (verified) by Visa Card and all my account information recorded is 100% Right[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT]​
[FONT=&quot]perhaps you could send to me verified number by mail to my address to be sure …also I added my bank account number to my account in alertpay... the most important thing thatI hope the speed of response to open my account as it has a large amount of money I need in my work where there is more unbearable than waiting …and if you need more paper to be sure I have no such problem but please I have a really important work on this account and it has been until now about tow weeks that's enough for your investigation[/FONT]
[FONT=&quot][/FONT][FONT=&quot].[/FONT][FONT=&quot][/FONT]​
[FONT=&quot]Thank you[/FONT]​
 
I have a question, i withdrew some money from my AP account using bank wire and today the wire was successfully processed by AlertPay. Now how many days will it take for the amount to appear in my bank account?
 
when will i be able to verify my visa card? it has been many months :(

Is there any other way to verify it?
I can do online bank transfer in India.
 
AHMEDIADA said:
[FONT=&quot]Hello[/FONT]
[FONT=&quot]
[/FONT]

[FONT=&quot]My account has been suspended since the day 18/11/2011 So I submit a ticket to you to find out why, and was answered on 21/11/2011 and as I understand that my account was suspended due to security reasons and you want some of the documents that prove my character, such as passport and ID card. . etc., and I Answered to this request and sent all the required documents on the same day …Then you send me an email saying that you will begin the investigation and it was dated 23/11/2011 and until now no reply from you ... I do not know what is the problem my account is (verified) by Visa Card and all my account information recorded is 100% Right[/FONT]​
[FONT=&quot]perhaps you could send to me verified number by mail to my address to be sure …also I added my bank account number to my account in alertpay... the most important thing thatI hope the speed of response to open my account as it has a large amount of money I need in my work where there is more unbearable than waiting …and if you need more paper to be sure I have no such problem but please I have a really important work on this account and it has been until now about tow weeks that's enough for your investigation[/FONT]
[FONT=&quot].[/FONT]​
[FONT=&quot]Thank you[/FONT]​
Click to expand...

Hi AHMEDIADA


Could you please provide PM me with your account name? I will need that to understand what is happening with your account.


Please refrain from posting in the support thread that you have PMed me.

We are notified when we have received new PMs.


Cheers


Sean
 
HostMafia said:
when will i be able to verify my visa card? it has been many months :(

Is there any other way to verify it?
I can do online bank transfer in India.
Click to expand...

nicolasboy said:
Can verify by visa right now ?
Click to expand...

Hi nicolasboy, HostMafia

You can verify your account through a bank wire/transfer deposit.


Here you will find the steps on how to verify your account, https://helpdesk.alertpay.com/index....d=287&nav=0,17


Since we want our members to verify their accounts and to have as many options as possible to do so, we are going to waive the usual bank wire deposit fee just for the purpose of verification. However, the minimum amount for deposit by bank account is $50.00 USD, so you cannot do bank wire verification if you do not intend to deposit at least $50.00.

For bank wire withdrawal fees you may consult our website, https://www.alertpay.com/en/fees.aspx


Hope this helps


Cheers


Sean
 
CloudShadow said:
I have a question, i withdrew some money from my AP account using bank wire and today the wire was successfully processed by AlertPay. Now how many days will it take for the amount to appear in my bank account?
Click to expand...

[FONT=&quot]Hi CloudShadow[/FONT]

[FONT=&quot]I cannot really speak about that, as the time frames are different for every bank around the world.[/FONT]

[FONT=&quot]It really depends on how quickly your bank processes and routes the funds to your account.[/FONT]

[FONT=&quot]Cheers[/FONT]

[FONT=&quot]Sean[/FONT]
 
AHMEDIADA said:
Quote:
Originally Posted by AHMEDIADA
[FONT=&quot]Hello[/FONT]
[FONT=&quot]
[/FONT]

[FONT=&quot]My account has been suspended since the day 18/11/2011 So I submit a ticket to you to find out why, and was answered on 21/11/2011 and as I understand that my account was suspended due to security reasons and you want some of the documents that prove my character, such as passport and ID card. . etc., and I Answered to this request and sent all the required documents on the same day …Then you send me an email saying that you will begin the investigation and it was dated 23/11/2011 and until now no reply from you ... I do not know what is the problem my account is (verified) by Visa Card and all my account information recorded is 100% Right[/FONT]​
[FONT=&quot]perhaps you could send to me verified number by mail to my address to be sure …also I added my bank account number to my account in alertpay... the most important thing thatI hope the speed of response to open my account as it has a large amount of money I need in my work where there is more unbearable than waiting …and if you need more paper to be sure I have no such problem but please I have a really important work on this account and it has been until now about tow weeks that's enough for your investigation[/FONT]
[FONT=&quot].[/FONT]​
[FONT=&quot]Thank you[/FONT]​


Hi AHMEDIADA


Could you please provide PM me with your account name? I will need that to understand what is happening with your account.


Please refrain from posting in the support thread that you have PMed me.

We are notified when we have received new PMs.


Cheers


Sean
Click to expand...

thank you for your reply
you have pm
 
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