We have created a feature called "
Challenge Word" which works in the way of a secret question. The answer word will be required to be answered in order for us to make ANY account related edits, which include password resets.
Keep in mind that this is different then your typical secret question and answer forms. The problem with the typical ones is that they are easily guessed since they consist of birthdays, pet names, and other information someone could pull up about you.
In order to set this feature, log into your client area at
http://www.solidnode.com/clients/clientarea.php once logged in, click on
My Details in the left menu bar, then on the top right, click on
Change Security Question.
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We also would like to take this time to ask clients to ensure that their information such as e-mail is accurate and working. The more accurate the information is, the easier it is for us to validate who you are. Remember, contacting us from the e-mail you registered on makes support faster.
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ATTENTION CLIENTS: We are looking for your reviews. If you would like your feedback and site listed randomly on our front page, send us your domain name and a short paragraph about what you like. Please send to info[@]solidnode[.]com.
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In other news, we have also updated the
FAQ/Knowledge Database so that the most commonly asked questions and information is listed on the main page, and we will continue to update it as we get feedback from our client base.