1st email received from them,
A member of our staff opened ticket #143103. Please review it and reply as soon as possible. Listed below are the details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.
Ticket ID: #143103
Subject: Document rejected: 004.jpg;
Message:
paxum20@paxum.com
Mr. xxx,
We have received your documentation, and we thank you for it.
However, we kindly ask you to submit a higher quality scan/photo of your National Identity Card.
Please make sure that the real margins are clearly visible (not touching the margins of the scan).
You can also try placing a colored paper over the back side of the document when scanning it.
Please check the examples regarding how the scan/photo should look like in Profile Settings >> Identity confirmation.
Also, we regret to inform you that as proof of address we do not accept Checks, Envelopes, Receipts, Invoices from similar sites (ex.: paypal), Invoices from the Post Office or Electronic Invoices.
Please submit one of the following documents: Driver's license with address; bank statement; utility bill (cable bill; phone bill; Internet bill; electricity bill; running water bill; gas bill; telephone bill).
You can submit the proof of address in Profile Settings>> Street address confirmation >> Confirm now.
Do not hesitate to contact us if you need further assistance.
< I HAVE SUBMIT A HIGH QUALITY SCAN NATIONAL ID CARD WITH BACK COVERED WITH COLOURED PAPER AND A BANK STATEMENT >
the second email:
A member of our staff opened ticket #143159. Please review it and reply as soon as possible. Listed below are the details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.
Ticket ID: #143159
Subject: Document rejected: 002.jpg;
Message:
paxum14@paxum.com
Mr. xxx,
For the Identity Document that you have submitted please upload a high quality Photograph, not a scan. { not a scan, what the hell????} see first mail
We also remind you that for the verification of your account you need to submit the following documentation:
1. International passport Copy. If you don't have a passport, then you must upload 2 different Photo ID such as: driver's license; national id; military ID; or any other photo id issued by a government agency in your country. Upload this in Profile Settings >> Identity confirmation.
2.
Proof of address (with your name on it). We accept documents such as: Passport/Driver license with address; bank statement; utility bill (cable bill; phone bill; Internet bill; electricity bill; running water bill; gas bill); and/or telephone bill. Please submit the proof of address in Profile Settings>> Street address confirmation >> Confirm now.
Please do not hesitate to contact us should you need additional information
AM I A FOOL ASKING FOR HELP, OR THESE GUYS ARE TRYING TO FOOL ME!!:O
