@ all:
So after having a bad night of sleep, and an hour long conversation with my boss about how some human trash on this board and others (hint mauud) talk shit out of their asses more than a burst (a homosexual) lets "go" after a session in a dark alley, I've decided to give it another shot. Not because of the pleas in here (I do thank you for that), but because I do care for most of you and feel I have some responsibility for showing the way of how a real company (read: not some $128 script, plugged-n-played and operated from a cold dorm room with a 1000 dollar budget for bandwidth) operates and can care for its users at the same time.
Not only is mauud a piece of shit human being who has no idea what he's talking about, but I reckon he should just dust off to another host, e.g. HF and try run his mouth about their customer service, which I would be one of the first to say, I set a new daily agenda for others and started a trend of "public support", not seen in this industry. Why I'm pointing this piece of shit human out specifically, is that my skype got blown away with copy and paste of this person from some other board (may ring a bell to you?). I haven't dealt with him, neither wish to, but he's a prime example of a "sport" (irony intended).
I have a passion for this industry and that's why I'll give it another shot - not only do I live and breathe it, but when you get human trash like above mentioned example, then it can set off sparks.
I've helped more than 100 people getting their issues resolved (here and other boards), yet, you will always find those small little trashtalkers (and human debris) affecting the general understanding of how we operate. Yes, we ban people, yes, we have reasons for doing so, yes we aren't perfect right now, and yes we do like our users. Just don't step over that border that reads "we don't condone or negotiate with a 'mob'".
To get one more thing clear: We've never banned people taking up storage. We have people who holds over 20TB of data who hasn't even touched triple digits in payouts.