i am using their services for more than 15days but this is probably 1st issue i have faced. I am satisfied with their service ,

just a downtime can't make anything that bad .Every host has some badlucks / downtimes

.Even with LEVAC rdp i had faced some downtime, but that doesn't means that their whole service is bad. it's still trusted one..
You just unfortunately purchased RDP when it was a downtime , and it's unfortunate..
They will be back within some time , i am sure about it..
their server speeds are good, aswell as upload/speed also..
I m pretty sure it's DC problem as .. even with 4 user online it's the same problem..
I think they will surely refund u.. and if the downtime is too long or major one then i assume they will surely provide extension to all users..
Really the title of this thread is misleading/misguiding.. and mods should change it otherwise everyone will start making threads like "Don't use xxx hosting , Don't use aaa hosting , Dun use bbb hosting..etc etc BLAH BLAH"....