So first you do a mess with the monthly bill, I send you a ticket, you write me back after 3 days. Then again you do a mess, I write you back, no reply as well. But apart this problem, I have a really big issue with somebody who apparently hacked my RDP account and apparently has access to it. I sent you a ticket 12 hours ago, no reply. The support guy who used to be on skype is always away and/or is ignoring my messages. You used to have a live chat, gone as well. What the hell is a customer required to do in order to resolve an issue with you?
You are advertising 24/7 support, your one is a 0/0 support. I have an URGENT issue to resolve, or you get back to me or you can say goodbye to me as customer after over 3 years.
You used to provide a decent customer service, this is one of the reasons I have been with you for so much time. Now your support is ZERO.