Thank you young_golem, I will try, I remember using some different email previously, the one you posted looks new to me.I don't know if this helps you Happycat, but you could try this e-mail address to contact them if you haven't done so previously:
thevideo.support@thevideo.mail.intercom.io
Oh boy. Thanks for explanation Mrens. This sounds serious. I know very little about mining cryptocurency. I thought you meant something else. However, wouldn't they need to instal some sort of software on our devices to be able to use them for such remote actions? I noticed many file hosting services recently try to make extra money on cryptocurencies, mostly on BTC, just by requesting fake fees from users. These are fees they take from money generated by us each time we use BTC payment methods and they are much much higher than the real ones generated by various BTC services, markets and websites. Anyway, if thevideo is doing what you showed us on those screenshots, just OMFG, I don't know what to say. People should really stop using that host.
tech. problems all the time
I requested wire transfer on October 19, 2017 and never did get it when they send out wire transfers, which is the 20th of every month. Now we are November 20, 2017 and still PENDING, Chatting with Blake the customer rep right now and he cannot even get a reply from his own accounting team regarding my payment. Account team gets the requests and i know they are aware of my wire transfer. had a month advance notice now .