The Official Alertpay Support Thread

[Thworldisyours]

Hi, I'm waiting to get my account verified.
This is the the Ticket ID BSP-653904. Thank you!

 

[EnzoLouis]

mine is completed too.. Now is up for the banks in my country.

Yeah! =)
Me too, he just finished ..

 

[AlertPay Team]

Now in April its the 4th Month to try to verify my Account.

Pls check

http://www.wjunction.com/1483227-post4.htm

Hello Deadmau5,

Have you submitted your documents? If so can you provide me with your ticket ID number please?

Thanks in advance,
Regards,
Tarik

---------- Post added at 11:47 AM ---------- Previous post was at 11:40 AM ----------

Hello, I am trying to get my account verified. I already completed phone verification and I opened a ticket last week with scans of the appropiate documents attached, still waiting for a reply.

Ticket ID: VZN-553644

Hello user7331,

Can you provide us another type of document for the proof of address. We require a recurring utility bill or a credit/bank statement. Thanks.

Kind regards,
Tarik

---------- Post added at 11:55 AM ---------- Previous post was at 11:47 AM ----------

@AlertPay Rep: please help me with my previous question here
I want to know if there is a problem with my 3 browsers or if the problem comes from your side.
I can't make transactions if the site is not secure.

Once again I would like to know if someone is having this issue or if it's just me.

Hey Kof_p,

This seems to be a unique incident, your browsers are all updated right? Any one else experiencing this issue?

Let me know if any of you are, thanks.

Cheers,
Tarik

---------- Post added at 12:16 PM ---------- Previous post was at 11:55 AM ----------

when yo will add more countrys to be able to request the alertpay prepaid card???

Hey Babygohan,

If I hear of anything I will let you know. For now, no news on that.

Kind regards,
Tarik

 

[Isumeru]

hello, would you be so kind to reply to my ticket which I opened last week?

Ticket ID: SNU-476341

it's verification related

 

[user7331]

Hello user7331,

Can you provide us another type of document for the proof of address. We require a recurring utility bill or a credit/bank statement. Thanks.

Kind regards,
Tarik

---------- Post added at 11:55 AM ---------- Previous post was at 11:47 AM ----------

Hello, thank you for the reply. I have created a new ticket with a recurring utility bill scan attached, could you take a look please?

Ticket ID: WVC-311315
Department: Verification Support

 

[AlertPay Team]

Hello AlertPay support.

Can u check my ticket?

i have got status : Account Temporary Hold

i send u 2 Times scan of my IDs but never got reply from u.

Please check Ticects : [#PNF-628550] and [#UZV-697111]

what i must do more?​

Hey Barth,

The verification team will need you to send them a proof of address other than your ID. This proof of address will have to be a recurring utility bill or a bank/credit statement. Make sure it is no older than 3 months old.

Kind regards,
Tarik

 

[MiSiON]

AlertPay Team i replied ur PM. plz fix it ASAP. its now 4 weeks running.

i dont know when u guys can solve this problem.

 

[kof_p]

The verification team will need you to send them a proof of address other than your ID. This proof of address will have to be a recurring utility bill or a bank/credit statement. Make sure it is no older than 3 months old.

I have a question about that, I live with a relative, my ID and the most recent bill (electricity) have the same address but my relative's name is on the bill because it's his house.
Would that be a problem for verification?

 

[Garundang]

Hello..

im withdraw money via bank wire, is been two days and the status still pending.

how long it will take to sending bank wire?

Thanks.

 

[kalopa2145]

Please check my question.

Alertpay says the withdraw is completed,but the money aren't placed on my bank account yet.

Ticket ID: VBS-842138

 

[Thworldisyours]

Hi, I'm waiting to get my account verified.
This is the the Ticket ID BSP-653904. Thank you!

 

[Sonic]

Alertpay is down!

website is not loading for me

 

[Shahrukh]

What's the limit of transferring Money to Friend's AP When I have a Limited account?

 

[Teletek]

Please reply to:
Ticket ID: VUV-762730

I send on 6 April...

 

[Praveer]

Alertpay reps are not active here I guess...

 

[mo3tez]

hi,
if someone scam me before one year can i get my money back ?

 

[AlertPay Rep]

Hello..

im withdraw money via bank wire, is been two days and the status still pending.

how long it will take to sending bank wire?

Thanks.

Hi Garundang,
It can take up to 4 business days for the wire to be completed. Please keep in mind that business days are from Monday to Friday.

All the best,
Tanya

---------- Post added at 10:40 AM ---------- Previous post was at 10:37 AM ----------

Alertpay is down!

website is not loading for me

Hi Sonic,
It was working for us yet is it working for you now (today)?

Best,
Tanya

 

[Teletek]

Please reply to:
Ticket ID: VUV-762730

I send on 6 April...

Hello Tanya,
something about my ticket?

Thx!

 

[Praveer]

My ticket as well LJU-150488

 

[masterbator]

my prepaid is blocked because i've entered the wrong PIN three times
now what should i do to revive it? just change the PIN?

i have contacted the support from last week but there's no responses yet.