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Adiel said:
I have a personal account not business account at alertpay and I am still not able to withdraw my money from alertpay. When I signed up I read that only business accounts or accounts with substantial money will have to be verified, and my account only have 300$. And verification process is so much frustrating, can't even verify through credit card.
Alertpay team, please I am not getting answer to this question, that If I provide my identification document like my national ID, which is not in english, will it be acceptable? I can provide my phone bill and ID Card copy as I was told in the email by alertpay support, but an ID Card which is not in english will be acceptable?
Click to expand...

Support told several times its accepted they have some system to verify that documents.

Just submit and wait :)
 
Hi occul7,

AlertPay responds to questions asked online OR tickets within 48 business hours which is 2 business days. Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST).

Keep in mind that this 48 hour time frame is reset every time you update a ticket before it is replied to.

Thank you for your patience!
Tanya
 
WORST EVER PROCESSOR !!! BEWARE !!!


Thank you for choosing AlertPay as your secure payment processor.

After careful review of your account, it has been established that AlertPay’s Terms of Service have been violated. Due to your failure to comply with our policy and the high risk associated with the transactions made through your account, AlertPay has made the decision to sever its business relationship with you and terminate your account.

We would like to remind you that your name and information has been added to AlertPay’s system therefore future submissions of this information will be declined.

Thank you for your understanding.

Regards,
www.AlertPay.com

Ticket Details
===================
 
lotoftalks said:
WORST EVER PROCESSOR !!! BEWARE !!!


Thank you for choosing AlertPay as your secure payment processor.

After careful review of your account, it has been established that AlertPay’s Terms of Service have been violated. Due to your failure to comply with our policy and the high risk associated with the transactions made through your account, AlertPay has made the decision to sever its business relationship with you and terminate your account.

We would like to remind you that your name and information has been added to AlertPay’s system therefore future submissions of this information will be declined.

Thank you for your understanding.

Regards,
www.AlertPay.com

Ticket Details
===================
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what were you using your account for?
 
I have send a Ticket but still not get any answer.
i have send another ticket which is not related to first ticket.
my second ticket MWI-759918

please get back to my ticket and resolve my issue

thank you.
 
Hi kevin,

Just wanted to let you know on the response time frame: AlertPay responds to questions asked online OR tickets within 48 business hours which is 2 business days. Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST).

However, this 48 hour time frame is reset every time you update a ticket before it is replied to.

All the best,
Tanya
 
Tarik,

You didn't answer to me , what i need to do now ? i receive a mail that card shipped but 4 days ago i receive another email that my request rejected but no refund nothing in account ?
 
onlymovies said:
i still did not got any replies :(... i am very serious it is soo much money
please need help!! help me :'(:'(:'(
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Hello onlymovies,

The dispute is in progress. You should be getting what is called the contact request soon. Be sure to read it, understand it and reply accordingly. Keep in mind that disputes can last up to 30 days.

Best regards,
Tarik
 
Ar!yaN said:
Tarik,

You didn't answer to me , what i need to do now ? i receive a mail that card shipped but 4 days ago i receive another email that my request rejected but no refund nothing in account ?
Click to expand...

Hey Ar!yan,

Our records show that the AlertPay PrePaid Debit Card has been shipped today.

Best regards,
Tarik
 
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