Screenshot by Lightshot
take note of the color's
37% get a response within an hour
it depends on the isu your having trouble with
as for staff I just dropped 1/2 of them yesterday for inactivity
still leaves 9-10 though
please understand this is a side thing for us
even with a client base of nearly 5K
Screenshot by Lightshot
my monthly profit is hardly 1,000EU (1/2 of that going into extra servers and expansion plans)
I would need about 3,000EU to support myself from this
we do the best we can but with profit per client so low it's hard to provide good support
I can't go paying people a real wage to do support
for instance how much would you want to sit at a computer 7 days a week 8 hours a day watching for tickets to respond to
just one single person would likely cost me about 1500 a month
take three to cover it 24/7
I pay my staff 0.10 per ticket response
and just try to keep enough active people around to manage the tickets
when I check there are normally 5-15 waiting on a reply
with about 50 replies a day I think the staff are doing pretty good
when I open a ticket at OVH I normally wait 2-3 days for a response
took them a week to upgrade me so I could buy more then one NL IP at a time
anyway I have to go to work now