Giga-RDP.ca —From €2.5/mo— Encoding, Admin, Private RDP, Seedbox, Rapidleech (FR,NL,+)
- Thread starter amartin99
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colucolu003
New Member
demo please , thanks~
Rapidshare
Active Member
[Ticket ID: 815035]
that's outdated
where did you find it ?
I no longer allow jingling at all
I tried opening a plan just for it on a server devoted to it
but no one buy's that
same with other abusive things seems people are only interested in doing these things if they can steal server resources from other clients
and hope to be the only one doing it on that server
if they have the right to and will have to share res with others then they have no intrest
I ran the plan for 3 months and at the end closed it with the server about 1/5 sold
where did you find it ?
I no longer allow jingling at all
I tried opening a plan just for it on a server devoted to it
but no one buy's that
same with other abusive things seems people are only interested in doing these things if they can steal server resources from other clients
and hope to be the only one doing it on that server
if they have the right to and will have to share res with others then they have no intrest
I ran the plan for 3 months and at the end closed it with the server about 1/5 sold
today Screenshot by Lightshot
yesterday http://prntscr.com/5azs7l\
most tickets do get fast response
though my best staff member is backing off some to give others a chance so the first response time will be a bit slower
and if the isu requires my attention then it will be slower as they flag it for me and I just check tickets a couple times a day
edit
O and I was just thinking
I disabled the email notification of new tickets so now the staff has tyo go check
so instead of being instantly notified and rushing to deal with it people come online every couple hours or so and deal with a bunch of tickets
will massively effect that first response time (no instant responses)
but we where getting flooded with emails from the system
yesterday http://prntscr.com/5azs7l\
most tickets do get fast response
though my best staff member is backing off some to give others a chance so the first response time will be a bit slower
and if the isu requires my attention then it will be slower as they flag it for me and I just check tickets a couple times a day
edit
O and I was just thinking
I disabled the email notification of new tickets so now the staff has tyo go check
so instead of being instantly notified and rushing to deal with it people come online every couple hours or so and deal with a bunch of tickets
will massively effect that first response time (no instant responses)
but we where getting flooded with emails from the system
Last edited:
The more you should not advertise with your Average First Response time, since now is average at least.
The support was your strong side, but for your own convenience you decided to spoil it. The waiting time was decent, now if you are lucky you will get a response within 12 hours. Not to mention waiting for another answers, where the problem is intricate.
This way you can wait half a day to get help, and taking into account the different time zones, even a day or so to solve a problem.
With so many support staff as you declare I don't understand why they would not have to deal with tickets immediately - it's their job in the end.
This way you show that not your customer is most important, but the convenience of your staff.
It looks like I'll not get any help from your support today.
The support was your strong side, but for your own convenience you decided to spoil it. The waiting time was decent, now if you are lucky you will get a response within 12 hours. Not to mention waiting for another answers, where the problem is intricate.
This way you can wait half a day to get help, and taking into account the different time zones, even a day or so to solve a problem.
With so many support staff as you declare I don't understand why they would not have to deal with tickets immediately - it's their job in the end.
This way you show that not your customer is most important, but the convenience of your staff.
It looks like I'll not get any help from your support today.
Last edited:
Screenshot by Lightshot
take note of the color's
37% get a response within an hour
it depends on the isu your having trouble with
as for staff I just dropped 1/2 of them yesterday for inactivity
still leaves 9-10 though
please understand this is a side thing for us
even with a client base of nearly 5K Screenshot by Lightshot
my monthly profit is hardly 1,000EU (1/2 of that going into extra servers and expansion plans)
I would need about 3,000EU to support myself from this
we do the best we can but with profit per client so low it's hard to provide good support
I can't go paying people a real wage to do support
for instance how much would you want to sit at a computer 7 days a week 8 hours a day watching for tickets to respond to
just one single person would likely cost me about 1500 a month
take three to cover it 24/7
I pay my staff 0.10 per ticket response
and just try to keep enough active people around to manage the tickets
when I check there are normally 5-15 waiting on a reply
with about 50 replies a day I think the staff are doing pretty good
when I open a ticket at OVH I normally wait 2-3 days for a response
took them a week to upgrade me so I could buy more then one NL IP at a time
anyway I have to go to work now
take note of the color's
37% get a response within an hour
it depends on the isu your having trouble with
as for staff I just dropped 1/2 of them yesterday for inactivity
still leaves 9-10 though
please understand this is a side thing for us
even with a client base of nearly 5K Screenshot by Lightshot
my monthly profit is hardly 1,000EU (1/2 of that going into extra servers and expansion plans)
I would need about 3,000EU to support myself from this
we do the best we can but with profit per client so low it's hard to provide good support
I can't go paying people a real wage to do support
for instance how much would you want to sit at a computer 7 days a week 8 hours a day watching for tickets to respond to
just one single person would likely cost me about 1500 a month
take three to cover it 24/7
I pay my staff 0.10 per ticket response
and just try to keep enough active people around to manage the tickets
when I check there are normally 5-15 waiting on a reply
with about 50 replies a day I think the staff are doing pretty good
when I open a ticket at OVH I normally wait 2-3 days for a response
took them a week to upgrade me so I could buy more then one NL IP at a time
anyway I have to go to work now
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