Filejungle is nothing more than a scam
Hi everyone.
I'm here with a warning.
Please excuse my giant wall of text.
Filejungle is nothing more than a scam site who's out to take your money and give you nothing in return.
Seeing that a number of movies sites I visit were switching to hosting their files on Filejungle, I decided to purchase a premium membership with them based on previous pleasant experiences with other hosts such as megaupload and Filesonic.
Turns out I might as well have thrown that money down a well.(I’ll probably have more fun doing that.)
Upon completion of my payment, I tried to download a file to judge the speed of the connection.
To my surprise, despite the fact that I had already logged into the Filejungle site,(the dashboard clearly shows that I was logged in with premium membership) the site gave me an error that says that I need to log in, in order to download files from the servers.
It also provided a link to their FAQ where it is stated to make sure that your browser supports third party cookies and also to enable javascripts for Firefox users.
In a bid to resolve this issue on my own, I subsequently tried with three different browsers, namely Mozilla Firefox, Internet Explorer as well as Google Chrome. However, nothing I did appear to fix the problem. I then suspected that the link might have been the problem. Hence my next step was to try using a different link from a different site. Not surprisingly, that attempt proved to be futile as well.
I was ready to throw in the towel and admit defeat. However, much to my surprise, I was unable to find any information on how to contact their customer service team. After some googling, I finally found their email address. My first email was sent to them on the 24th of December. I only gotten a reply from them on the 28th requesting that I provide the address of the link(s) for them to verify the issue.
By this time, I had become frustrated at the lack of progress and communication from them regarding this matter as needless to say, the premium membership that I had paid for had been sitting idly doing absolutely nothing and each passing day just brings me closer to the expiry date. I then informed them that it had nothing to do with the links and that I would much rather have a refund instead of working it through the hassle of trouble shooting the issue. Judging by how long it took for them to reply one email, I believe that my membership would have long expired before the issue were resolved.
The following day, upon logging in to the Filejungle site, I saw that my premium membership status had been revoked without any prior notice from them at all.
Naturally, I then contacted them once again to enquire about this.
I was once again, requested to provide the link(s) and screenshot of the previous error. (does anyone else see how stupid this looks?)
The next day on the 30th of December, I received an email from them requesting the transaction/Invoice ID so that they may verify my purchase. The information was promptly provided by me. After which there had been no communication from Filejungle what so ever.
Even my email sent to them on the 5th of January had been ignored.
I would also like to add that I only received an reply from the on the 28th of December AFTER I had filed a dispute complaint with Paypal.
I have since escalate the dispute to a claim with Paypal. I don’t exactly have high hopes for my money to be returned as Paypal does not really cover “Licenses and access to digital content” according to their buyer protection page.
I’ll just take this as a lesson learnt and hope that this warning will help keep others from falling for the same scam.
I also urge all you content uploaders to switch hosts in order to protect your users. They are after all, your greatest source of revenue and it is in your best interest to do so.