sorry for late reply , i saw this post right now. here is the proof ( i have removed the password )
MochaSupport <support@mochasupport.com>
Mar 29 (10 days ago)
to me
Congratulations!
Your VPS server is now online and ready to use!
Your server is online and available for access at the following location:
Server IP: 198.38.xx.xxx
User name : Administrator
Administrator password: XXXXXX
OS: Windows 2008 Server Standart
__________________
Added after 2 minutes:
Account Cancellation <cancellation@mochasupport.com>
Mar 31 (8 days ago)
to me
XXXX@gmail.com,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket ID: NJD-327504
Subject: MochaHost.com Account Cancellation Request for 198.38.xx.xxx
Department: Account Cancellation
Priority: Low
Status: Open
__________________
Added after 3 minutes:
I have got my refund back after waiting for 4 days