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We have removed support.ddownload.com because customers were sending emails and opening tickets at the same time. This required us to process everything twice, which was inefficient and unnecessary.
We will be implementing Zendesk soon as an alternative. In meantime everyone is able to contact us over:
ddownload.com - Fast and Free File Hosting. Make Money Uploading Files, No Files Deletion, Unlimited Bandwidth, Unlimited Storage, Unlimited File Size
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Thank you very much for your detailed feedback. We truly appreciate you taking the time to share your thoughts with us.
Regarding pricing, we would like to kindly clarify that we have followed this pricing strategy for many years within similar price ranges. With competitive pricing, we have consistently achieved strong and stable results. In fact, experience has shown that lower, competitive prices often generate better overall sales volume compared to higher prices, even if it may seem otherwise at first glance.
This was clearly visible during the winter promotion period, where the lower pricing resulted in significantly better sales performance. Additionally, we continue to credit sales to our affiliates even when customers receive promotional emails from us. This ensures that loyal customers remain assigned to the respective affiliate, protecting long-term recurring earnings.
Regarding webmaster earnings, please note that these can be individually adjusted depending on traffic quality and volume. We are open to reviewing such cases on an individual basis.
In the upcoming new DDownload version, we are also implementing a separate and improved dashboard specifically for webmasters. This will allow them to manage and adjust their settings independently. However, for the current DDownload version, we do not plan to release additional features in this regard.
We highly value your input and are always working to improve DDownload in a sustainable and long-term oriented way.
We understand the concept of allowing flexible pricing per uploader, and in theory, it can sound like a beneficial solution. However, from a platform perspective, completely free pricing would create serious structural risks.
For example, if there were no minimum price limitation, some users might set the yearly Premium price extremely low (e.g. 5 EUR). This would quickly distort the entire pricing ecosystem. Even more critically, customers would start trying to exploit gaps, for example by using specific links or workarounds to obtain a heavily discounted yearly account and then use that account to download across the entire platform under any affiliate. This would create unfair advantages, commission conflicts, and long-term revenue instability.
A minimum price floor (for example not allowing prices below 29.99 EUR for a yearly plan) could theoretically act as a safeguard. We have taken this idea into consideration and noted it internally for evaluation.
That said, in DDownload V2 we have already implemented an additional monetization feature: affiliates can set individual prices for specific files. In this model, users pay a price per file to download that content. While this feature may not be heavily used by everyone, it provides an additional flexible monetization option for those who want more control over individual content pricing.
We are continuously working on balancing platform stability, fair affiliate earnings, and long-term sustainability. Your feedback is appreciated and helps us evaluate future improvements.
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