The Ticket system isn't the backbone of a company. Yeah it makes it easier, but it isn't the bloodline of a company. I ran a reseller account from the confines of a WHM panel and MSN and emails. Never once used a single ticket, and never relied on it. So I don't see how that's an issue. They have records of our payments and logs of such.
I can see how the ticket system is important, but it isn't something that's vital. It just makes it easier. So like I said, I'm curious to know the excuses they will give.