I made a ticket but the site still does not work (cpanel) anything.
Ticket ID: 835169
I just answered this.
but I see that several have already been solved, but they forgot about me.
I'm really sorry Relie19, for keeping you waiting,
I'll fix the issue and reply your ticket asap.
As Droogish said, Thank you to our wonderful customers, who helped us with the details and kept waiting patiently . You guys are awesome to work with.
Yes your security system has drastically been improved.
We have found out the cause , the hacker was using MYSQL injection to get in Clientarea, due to him kowing the MYSQL user pass.
We have changed the MYSQL user and put in a strong password. Added extra layer of protection to the admin area.
We will promise you improved security and stability.
Thank you for staying with us,
We have secured he server from further attacks, we still are thinking of new ways and ideas to keep hackers off bay.
Server is stable and fast as it could be from yesterday.