@ ILHFFS: What do you mean? File download count is unaffected. You mean the file manager count?
For what antivirus - I don't know; whoever updates the quickest and can recognize "code" in a program that resembles a keylogger.
@ Prazsky: I can tell you that FTP is quite healthy. In fact there's more people who upload via FTP than rapidleech. So somehow, somewhere, it must be functioning OK (not saying it is topshelf greatness).
HF's structure is completely different from ours, so that's why they have a different setup. We take one thing at a time, so nothing can be changed at this point than to bite the bullet and wait. I don't recognize FTP pending at the moment since it is working fine. Our system went down 1.5 days ago, so that could be the cause since we had to redo everyone's files and 99% did end up at the right location.