elenadonayre
Active Member
My RDP is working again. You should have made an announcement from the beginning so that people don't start filing claims on paypal
Cyber-planet.in - 32/64 GB RAM, Regular/Encoding/Admin from €3/ month (FR,NL,CA)
- Thread starter Kai Hiwatari
- Start date
- Status
Kai Hiwatari
Active Member
Yes, i didn't think of wjunction, i was unable to access the website. and the only priority was to bring the website back ASAP.
Kai Hiwatari
Active Member
Let me know the ticket ID that was left without replies for 24 hrs.
Can't find any that's why asking.
Can't find any that's why asking.
elenadonayre
Active Member
I have problems too, I can't get online since morning. I already opened a ticket and only the bot has answered me.
Shuichiyagami
Member
Hello Kai, my RDP has been down for almost a week now. And i already send a Ticket, but no one has been response my ticket. Rather than response, my ticket just got automatically closed without answer.
Already send new one, maybe your staff will notice it if i made a new ticket.
Already send new one, maybe your staff will notice it if i made a new ticket.
Ticket Number #472484
Shuichiyagami
Member
I don't know what happened to them. My previous ticket just got closed again and my problem didn't solve.
I need an answer, is this service done or anything else?
I need an answer, is this service done or anything else?
elenadonayre
Active Member
Same here, no response in my ticket and rdp off 3 days
Shuichiyagami
Member
Wait, what? Even my newest Ticket got auto closed without response?
What happened to CP? Did Kai Got Covid so he can't manage this service again?
Meanwhile, i already gett my bill on, but the rdp still not functional
ScreenShot Proof:
ibb(.)co/bBJCtRK
What happened to CP? Did Kai Got Covid so he can't manage this service again?
Meanwhile, i already gett my bill on, but the rdp still not functional
ScreenShot Proof:
ibb(.)co/bBJCtRK
Last edited:
Kai Hiwatari
Active Member
Apologies for the latest delay in the replies and support.
This happened due to my hospitalization and was unable to perform the support work.
We have some announcements to make.
1) 33 % referral income.
For each service you refer, you will be awarded 33 % of the invoice amount. and this will continue as long as your referral renews the service.
So when your referral renews for the 3rd month you will get effectively a free month of the service your referral hired (Or the equivalent amount, you can use to purchase any service.)
If you need any help or TIPS for referrals, open a ticket and let us know.
Start referring
2) We are activating a new support system.
We now have a support guarantee system now.
Your tickets will be replied (hopefully resolved) within 2 hours or else you will be compensated with 2 % for every 1-hour delay. Subject to a max of 80% of the invoice amount.
This is not applicable from 20:00 hrs UTC (8 PM) to 02:00 hrs UTC (2 AM). So if your ticket is opened at 8 PM UTC, your 2 hours will start from 2 AM only.
3) PROMO
We are adding a PROMO on all our servers.
Details of the same will be shared with you shortly.
This happened due to my hospitalization and was unable to perform the support work.
We have some announcements to make.
1) 33 % referral income.
For each service you refer, you will be awarded 33 % of the invoice amount. and this will continue as long as your referral renews the service.
So when your referral renews for the 3rd month you will get effectively a free month of the service your referral hired (Or the equivalent amount, you can use to purchase any service.)
If you need any help or TIPS for referrals, open a ticket and let us know.
Start referring
2) We are activating a new support system.
We now have a support guarantee system now.
Your tickets will be replied (hopefully resolved) within 2 hours or else you will be compensated with 2 % for every 1-hour delay. Subject to a max of 80% of the invoice amount.
This is not applicable from 20:00 hrs UTC (8 PM) to 02:00 hrs UTC (2 AM). So if your ticket is opened at 8 PM UTC, your 2 hours will start from 2 AM only.
3) PROMO
We are adding a PROMO on all our servers.
Details of the same will be shared with you shortly.
Kai Hiwatari
Active Member
We will be starting a PROMO soon.
- Status