cos They deleted the refund ticket without any notice
1 ticket dated 3/27, the other dated 4/2
Why didn't you take a screenshot with both tickets showing immediately after you submitted the refund request?
There is a lot of bad feelings right now without accusing anyone of being dishonest it would not be the first time information was altered, omitted, or withheld to attempt to pay someone else back for a injustice, perceived or actual.
While the staff of WWXS has not done the best of jobs keeping everyone informed or resolving the issues quickly there has been updates and promises. The constant has been that getting the server back online was their first priority and nothing else would be done until that was. I believe the communication issues with the clients may extend internally at WWXS also. I think everyone will agree it was not handled well.
WWXS obviously does not have the human resources to try and resolve their issues with the servers and be here to answer questions to which there is no clear answer at this time. It would seem the person left here to try to answer questions was not kept well informed, but everyone needs to remember he was not working on the server.
I do hope that other hosting providers are reading this thread and taking notes, this thread has a great deal of information about both people and service.
Hopefully I did not offend anyone or violate any site rules but at some point some cooler heads will need to prevail to sort this situation out and get those effected their data and anything else they are due.