Unfortunately we have some major disk problems with Server B. Our entire server has been suspended due to checks on Network outage. Server A customers are not affected by this at all. For all current server B customers will be given those days that have passed either as a refund (calculated pro-rate of 2 days) or a free extension of 4 days. We hope that this won't happen. The maxmium time the server will be down for is friday, after which we have a guarantee for full refund if it isn't up by saturday night.
Here's the part of the FAQ that shows how to file a dispute claim...
Before filing a dispute, contact the seller to resolve the issue as most disputes can be resolved with proper communication. To contact the seller, you can locate their email address in the “Activity” box of your AlertPay account. Some sellers also provide a phone number.
If you are unable to resolve the dispute in this manner and if the seller is uncooperative, you can file a dispute in AlertPay’s Help Desk. Please note that you may only dispute a transaction up to 30 days after the original transaction. You may file your dispute and send us a support ticket: https://helpdesk.alertpay.com/. Select “Transaction Dispute” from the list of departments and fill out the following information:
• Your full name.
• The email address you used for disputed transaction.
• Seller/recipient email.
• Seller website URL.
• The Reference Number for the disputed transaction. Please include the reason for the dispute, a detailed explanation of the issue, and any proof that might influence the outcome of the dispute, such as screenshots, tracking numbers, etc….
The worst thing is, he has been online today and isnt replying to anything, and that just proves now that he has either scammed all of us or he just cant be bothered to help
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