Response Max via Email 06/11/2012 12:22 AM
Hello,
The Guild Wars 2 Serial Code that you registered was originally purchased from our website
https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card and was thus flagged as a fraudulent charge. This resulted in the provided serial code being permanently disabled.
I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code purchased with a stolen credit or debit card.
In order to regain access to the pre-purchase benefits, you must pre-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners
https://buy.guildwars2.com/retailers or purchase directly from our website
https://buy.guildwars2.com/.
Regards,
Max
NCsoft Account Support