My fav is HP brand...am using my HP laptop since last 4 years & so far I never got a single problem with the hardware...there was natural disaster hit to my city..heavy thunder light damaged electronic appliances (tv,computer etc)..my cousin HP laptop Lan card & mother board,grahpic,sound card was damaged due to electric flow through cable internet wire..As his HP laptop was under warranty period...they replaced it with in 4 days...I am saying here their customer support is great.