Hi Funxlab, tut2tut
I completely understand your frustration, and you have every right to feel the way you do. However, you must consider the nature of our business and the size and scale to which we have to implement everything.
We do plan, that’s why our prepaid card is still in beta. We are testing it fully. No planning would have meant releasing an untested product, to the anger of our customers.
We have 7 million members globally and counting. We have numerous banks, and service providers that we must negotiate, and ratify deals with. This is not a case of not planning, but rather relying on another party. Additionally, each country has its own banking regulations and processes. Thus, some services are much easier to support than in others.
At this moment, we are trying to build a more sustainable structure that supports our growth and ambitions. Unfortunately, it has come with a few hiccups, but we are trying to rectify these issues, and restore the services. We do not want to limit your options; it is not in AlertPay’s best interest.
No company, regardless of industry, is immune to bouts of delayed product launches, or temporary service issues.
I’m sorry if this comes across as politicking.
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Cheers [/FONT]