The Official Alertpay Support Thread

[AlertPay Team]

Sean and Hadi both of them not coming here!
I still waiting for reply!

Hi ps03


Have you spoken to your bank about your issue, As you have had two wires reversed by them already?


My banking team has contacted our bank to get you the proof of the transaction, and once I get that I will pass it along.


I suggest you go back to your bank and ask them what their process is for accepting international wires, as either them or the intermediary are sending the funds back.


Cheers


Sean

 

[AlertPay Team]

Candle, are you getting UNVERIFIED error when sending ?

Is it possible to verify alertpay using visa credit card at this time?

The issue With Master & Visa Card Transaction. i need to know this problem is solved ?

Hi pankaj, Candle, and DANG3ROUS


Unfortunately, credit card processing for Visa and MasterCard is temporarily out of service.


This issue along with details was addressed on our blog, http://blog.alertpay.com/


I am sorry for the inconvenience.


Cheers


Sean

 

[AlertPay Team]

One question,if i don't recive over 400 $ a month will my accont upgrade when i collect 2000 $ throught begining of using alertpay like i have 10 month reciving 200 $ and if i recive
eleventh month another 200 $ then i will have 2200 $ in my histiry of reciving money so will my account stay personal or will be ugraded?

I hope you undestand what i wright here

Hi sasa037


Your account is automatically upgraded from Personal Starter to Personal Pro if you receive over $400 USD or equivalent in on month or over $2000 USD over the lifetime of the account.


Hope this helps.


Cheers


Sean

 

[Jacob]

AlertPay Team Just replied to that email, hope i get my account downgraded to " Personal Pro "

 

[AlertPay Team]

pls add check withdrawal urgently..............

Hi kunkumamm


At the moment we have rolled out check withdrawal for the United States.



We are working with our service providers to roll it out to all our members worldwide.


Once I have more information on the situation I will be sure to announce it here.


Cheers


Sean

 

[AlertPay Team]

Do you support sending money from an indian alertpay account which is verified by indian bank account.....?

Hi saini


Absolutely, you can withdraw from your AlertPay account to your bank account in India.


You can check our FAQ for the most common questions, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=view


This is how you add a bank account to your AlertPay account, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=46&nav=0,12


This is how you initiate a bank wire withdraw, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=183&nav=0,13,25


Hope this helps.


Cheers


Sean

 

[WDF]

Is there currently a problem with phone verifications? I have tried a couple of times and never received sms or voice call on my mobile (cell) phone. Please advise ASAP so I may get this done and start using AP.

Thanks in advance for the reply.

 

[AlertPay Team]

Hi WDF


Phone validation is done in combination with cheque withdrawal.
At this moment, cheque withdrawal is working in the United States. We are working with our service providers on enabling it to all our members worldwide.


You may verify your account with a bank wire/transfer deposit.


Here are the instructions on how to verify your account through this method, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=287&nav=0,17


Cheers


Sean

 

[Mister XX]

AlertPay team, please check support ticket id.
SUW-913500

 

[ps03]

Hi ps03


Have you spoken to your bank about your issue, As you have had two wires reversed by them already?


My banking team has contacted our bank to get you the proof of the transaction, and once I get that I will pass it along.


I suggest you go back to your bank and ask them what their process is for accepting international wires, as either them or the intermediary are sending the funds back.


Cheers


Sean

Hi Hadi,
I spoken with my bank a lot , they always answer me we not received any thing yet!!
they tell me the sender "AlertPay" should contact with the intermediary to see why they didn't send the money to My Bank and sending it back!!

I received only 1 payment before 3 months from you!
after that i made two bank wires one of them was reversed and i still waiting for the second!
So, i want the details of the second transaction to i can let them check if it is coming or not again!!
if my bank didn't found anything, you should contact with the intermediary to see why they didn't send the money to my bank!

This is very bad issue , i can't believe what happened !
I am so angry i waiting for my money more than 2 months since the first reversed one!!

Hope you help me
Regards

 

[pankaj]

Ticket ID: OHX-411602

I am getting error when I try to send funds to someone. I guess AP has no transaction limit for unverified users.

" The amount you are trying to send exceeds your transaction limit as an unverified member. Become AlertPay Verified to lift this transaction limit. "

 

[intensecool]

@pankaj

This confirms your sending limits or usage limits are just getting over.
You will need to verify the account to send more money to other users or else you can only withdraw to your BA.

And of course being an india, its stupid thing to be on AP, reason at this time :

AP has these options to verify :

1. Credit Card : VISA/ Mastercard do not work right now , only AMEX are.

And even if you work with VISA/MASTER, you do not get to see the amount in EUROS, its only INR and you can confirm your amount correctly.. SUCKS.

2. Check withdrawals : Cancelled atm for past 3 weeks, no idea when this is coming back and i guess it takes minimum 15 days to come to indians.

3. Phone : Can be done but second thing includes a cheque verification.

4. Bank Wire : NONE of the indian banks are able to WIRE money to AP stating there is NO VALID reason to send the money as ACCOUNT VERIFICATION purpose, RBI has a form A-2 on which there is no such reason.
SUCKS.

So, in the end, nothing is working, only bank withdrawals which generally says 3-4 days for wire but actually arrives in 12 days for me at least.

 

[funxlab]

Can we pay using VISA card or is it still the same ? I think soon Alertpay will advise to keep 3 cards in pocket when VISA and Master card aren't working. I am surprised how are they even surviving ?

 

[intensecool]

Would you believe when i called them up , they say it may be down for few more WEEKS, its already 4th week now.

A payment processor is still up while having those idiotic issues, GROSS

 

[funxlab]

I really don't believe them when they call it an integration issue, this isn't. I fear that VISA and MASTER card have refused to work with them. Whatever they take back never returns and then they say this line "We can't offer a service just for the sake of offering it"
Fact is they can't offer it even if they want to offer for their own sake.

 

[TLK]

Still waiting on bank withdrawal support in india.

 

[Ash]

fuck why's an alertpay staff member on wJ? :blink:

 

[pankaj]

This confirms your sending limits or usage limits are just getting over.
You will need to verify the account to send more money to other users or else you can only withdraw to your BA.

They have mentioned about limits of just a Personal user , they say that their is no limit for Personal Pro and Business users.

 

[RapidLearner]

Hey sean or hadi ,

can you please the check the status of this id #EIZ-799800

i didnt get any reply yet from AP. so i am confused which turn is now ? buyer's or seller's ?

btw. main support id : EOX-442598

please check and confirm me here or via pm.

waiting for your answer.

Regards

 

[Jacob]

Still i don`t get reply to my ticket?