Hello,
I apologize for the inactivity on this forum about the thread.
The downtime that occurred over a 2 day period (In February) was due to a DDOS on one of our shared nodes. We have since have not had any issues and are still improving on everything we can.
If you are interested about trying us out, here is a new promotion code I have launched for a week.
Use SUMMERTEASER and get 50% off any plan!
Although I will try to respond here as much as I can, the best way to reach us is through our live chat (24/7) or through our tickets. That way, you can reach a support representative at any moment in time.
Note: We will also be providing very affordable fully managed VPS's very soon!