If there is any problem, kindly PM me on WJ too.
There might be some time for support to answer but there is a reason for that. Both chandrakant have college from 9am to 7pm. But rest assured, we have already paid for the servers till June 2012. Also, in case your ticket isnt answered for say, a day and you couldnt use the RDP for that time. You will be given 1 day free , no questions asked.
We have 8 servers and 84 clients (active). And 95% of the clients who use us, keep on renewing. So, you don't to worry about the money you invest with us.