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RapidVideo - 1080p HD | Multiquality | Fast encodings | Fast Speed

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lakers24kobe said:
Hello,

I think there's an issue with subtitles uploader now, no matter how many time I upload the subtitle files, it still showing "[FONT=&amp]There is no subtitles assocatied with this video[/FONT]", it was working fine a few hours ago.

Thanks
Click to expand...

me too, try many times, I even reuploaded video
 
lakers24kobe said:
Hello,

I think there's an issue with subtitles uploader now, no matter how many time I upload the subtitle files, it still showing "[FONT=&amp]There is no subtitles assocatied with this video[/FONT]", it was working fine a few hours ago.

Thanks
Click to expand...

Same with me too, i can't upload a subtitle for today.:facepalm:
please fix this
 
Download (streaming) speeds are very, very slow, I get a lot of reports form users about that, they say that using this host is almost impossible for them, for example they say that video buffering take ages, I tested that on few connections including my 300Mb/s home connection and this is true it took me 15 minutes to buffer 10 minutes of 2,5GB video. Imagine that!
 
Ok,im checking the subtitle issue. Edit: working again

About speed, which server are you talking? We have servers in 3 different locations and with one location, we hit the network limitations of a DC.
 
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If you find, that one file is stuck in encoding, you can click the "re-encode" button to reset the encoding jobs for this file.

Right now, most viewed videos are moving to new DC in Romania for better speed
 
The cause why the thumbnails is not generating, is because someone uploaded a lot of mkv non-seekable files, so the servers had to load the entire data of each file content to generate thumbnail.... normally its not happening.

I am working on this issue.
 
We have troubles with upload system, we are setting new upload servers up.

__________________
Added after 1 50 minutes:

New upload servers activated, every upload can get trough. All fine now, but we are adding more upload servers to improve the load between the uploads.

__________________
Added after 13 Hours 19 minutes:

Sorry for the inconvenience,

Upload system are repaired. All functions normal.

We are switching the pages to new datacenter in the next mornings, there will be no or short <5 min downtime.
 
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RapidVideo said:
We have troubles with upload system, we are setting new upload servers up.

__________________
Added after 1 50 minutes:

New upload servers activated, every upload can get trough. All fine now, but we are adding more upload servers to improve the load between the uploads.

__________________
Added after 13 Hours 19 minutes:

Sorry for the inconvenience,

Upload system are repaired. All functions normal.

We are switching the pages to new datacenter in the next mornings, there will be no or short <5 min downtime.
Click to expand...

is it fixed ? I try to upload via ftp, but it doesn't work
 
Can you give me more details via PM?

Now, we have moved the websites and database to our new DC location in Romania, it provides us with more safety and security for our data, etc.
 
thanks for the reporting, just removed 1 server from upload list. Should OK now.

We will switching to payouts on daily basis shortly.
 
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