young_golem
Active Member
I opened a Payza account on Thursday, August 6. I linked it to my bank account. The micro-deposits appeared on Tuesday, August 11. Other than opening the account and linking it, I did *nothing* with the Payza account until I logged in to confirm the micro-deposits on August 11. When I logged in, it said "Account Status Temporary Hold." I couldn't confirm the micro-deposits, nor could I do anything other than go to support. So I went on the chat. I asked a simple question: "why is my account on a temporary hold when I haven't done anything with it?" But I couldn't get an answer. It was like I was speaking to a robot. He wrote the sentence "To provide all of our customers with the best and most secure services, we need to ensure that the information our customers provide us is genuine." That's all he'd say about it. I said that there must be a specific reason other than a copied and pasted sentence. But he only wrote the same exact words again literally like a robot. And the more he refused, the more concerned I was. Because I couldn't get a straight answer at all. And since they already had my bank account info, I certainly wasn't going to give them even *more* -- my driver's licence, a passport, something like that -- without feeling comfortable.
So I wrote to customer service. I said I had no intention of giving them more ID. I wanted an explanation. Because I've done nothing with the account yet, so I couldn't possibly have done a single thing suspicious. They ignored my question -- literally ignored it -- and wrote the same sentence the chat guy did, plus gave me instructions on how to submit my ID.
So now I was even more annoyed and concerned and said I had no intention of giving them any extra ID for no good reason and I wanted them to release the hold. Then I went on the chat again and asked to speak to a supervisor. I was told that wasn't possible and if I wanted to do anything, I needed to submit that ID.
So I went back and e-mailed customer service again and said this wasn't working for me due to all these weird e-mails and chats not to mention the many complaints I've read about Payza all over. I just wanted to cut my losses and close the account. I couldn't close it myself due to the temporary hold.
Today I got my response, and they said my account couldn't be closed because of the hold. And if I'd kindly submit two pieces of ID to release the hold, they'd gladly close the account. This was the most ridiculous thing of all.
So now I'm stuck forever it seems with this account. And they have my banking information and I have nothing. Thankfully I never put any money in the account. If they'd explained the specific reason for the hold in the first place, would it have come to this? Probably not. But they didn't and so I got concerned. If someone from Payza is on here, a supervisor, who's willing to resolve this with me, I'd appreciate it. Otherwise, it's just a cautionary tale for anyone who needs anything resolved with Payza. Because if I couldn't even get a straight answer over something so simple, I can't imagine what might happen with something complicated.
So I wrote to customer service. I said I had no intention of giving them more ID. I wanted an explanation. Because I've done nothing with the account yet, so I couldn't possibly have done a single thing suspicious. They ignored my question -- literally ignored it -- and wrote the same sentence the chat guy did, plus gave me instructions on how to submit my ID.
So now I was even more annoyed and concerned and said I had no intention of giving them any extra ID for no good reason and I wanted them to release the hold. Then I went on the chat again and asked to speak to a supervisor. I was told that wasn't possible and if I wanted to do anything, I needed to submit that ID.
So I went back and e-mailed customer service again and said this wasn't working for me due to all these weird e-mails and chats not to mention the many complaints I've read about Payza all over. I just wanted to cut my losses and close the account. I couldn't close it myself due to the temporary hold.
Today I got my response, and they said my account couldn't be closed because of the hold. And if I'd kindly submit two pieces of ID to release the hold, they'd gladly close the account. This was the most ridiculous thing of all.
So now I'm stuck forever it seems with this account. And they have my banking information and I have nothing. Thankfully I never put any money in the account. If they'd explained the specific reason for the hold in the first place, would it have come to this? Probably not. But they didn't and so I got concerned. If someone from Payza is on here, a supervisor, who's willing to resolve this with me, I'd appreciate it. Otherwise, it's just a cautionary tale for anyone who needs anything resolved with Payza. Because if I couldn't even get a straight answer over something so simple, I can't imagine what might happen with something complicated.
