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Hi young-golem, perhaps I can shed some light on this issue. An account hold can occur for many reasons ranging from a User Agreement violation, to an unauthorized login attempt, to a suspicious transaction. Because of the sensitive nature of some of these issues our Customer Support Team is...

We've just changed our procedure for setting up Payza Payment Buttons on merchant websites so that as soon as the site is submitted for review you can install buttons and accept e-wallet payments: https://blog.payza.com/in-the-news/p...ening-account/ The catch here is that you still wouldn't be...

Hi all, Payza is in the process of setting up a new type of account tailored to merchants that typically face a high frequency of reversals and "friendly fraud". Payments sent to these accounts will be guaranteed, will not be reversible, and will not qualify for disputes or for protection under...

No, Payza is available in the US

Your best option is to speak with our Support Team directly. As I said, there is nothing I can do from this forum to help with that situation. It is very likely that if your account has been suspended and your funds held this decision will not be reversed.

Please do not post personal information on public forums. Documents must be submitted directly to our team either within your account or via email if instructed, posting a document here will not help this situation and needlessly exposes your personal information. Submitting altered documents...

If your account has been restricted you should contact our customer support team, they will be able to help you get that fixed. For a submitted document, if our review team feels that a document has been or may have been altered, they cannot accept it. You should provide another copy of your...

Hi wjump, you should be able to use the balance on your existing prepaid card. If you have an issue with your card, please contact our Customer Support Team and they will be happy to help with that. You can speak to a support advisor directly by phone or Live Chat, contact details are here...

The Fee is the same as with any other Top-Up receiving fees: 4.99% +0.59$ for businesses that are not "high risk". For Top-Up payments, the customer gets a nice benefit, they can pay instantly and do not pay the regular Credit Card deposit fee.

One thing we've heard a lot from our merchants and merchants that are interested in Payza is that they wanted a way to accept payments from people that didn't have a Payza account. We've now enabled a new checkout option that will give non-members a way to pay you by Visa card, directly from...

It may depend on the size of the transaction and your country. We always recommend you verify your account though, this will increase your transaction limits, help you to avoid delays, and it keeps your account and our system more secure. This blog post can help you verify your Payza account for...

We're really excited about this, credit card withdrawals is a feature that a lot of our members have asked for and it's now available in most of the countries we serve! The Payza Blog has more details including the step-by-step instructions to help you get started...

For those interested, we've posted a couple of updates to this story on our blog: Payza Partners With Ingenicard for U.S. Online Services What the Ingenicard Partnership with Payza Means for You

Hi all, just wanted to let you know that Payza members can once again add funds to their accounts by credit card. If you do business in countries where other e-wallets aren't accepted or have big restrictions, consider adding Payza checkout, it's now even easier for Payza members to pay you...

If you are having issues connecting your Mastercard or bank account, or if you are having problems getting verified you should contact our Customer Support Team and they'll be happy to help you further. You can speak to a support advisor directly by phone or Live Chat, contact details are here...

The wheels are already turning, I don't have an exact release date ATM but last week we announced the partnership that will make it possible: https://blog.payza.com/in-the-news/press-release-in-the-news/payza-forms-strategic-partnership-european-union/

Our teams are working on a new verification process that should make the whole procedure smoother and easier for all our members. Keep an eye on the Payza Blog for all the latest updates. __________________ Added after 1: We are aware of this issue and rest assured it is a technical issue...

We do plan on bringing Gateway to Europe. Our team is working hard to make that possible and I hope to have more updates about when it will be available shortly.

If you can't verify your account using the methods offered, you can contact our Customer Support Team and they can provide you with alternatives. Find all the contact details on our Support Page: https://www.payza.com/support

Hi Gosh, thanks for the kind words and great advice. I'm not sure if your company would be accepted or not to be honest, but each merchant that would like to use Gateway must go through the standard procedure of account verification and website review. It would be up to our Website Review team...