and finally they did reply, after 5 tickets:
Hello,
its bot answer... LOL
they are not replying manually...
Hello,
we are working on several options to solve the problem.
If you have any further questions, please don’t hestitate to contact us. Thank you for using netload.
LOL
Note that I was asking to reject my paypal payment request in order to let me request a wire...
its bot answer... LOL
they are not replying manually...