Sorry for the inconvenience caused to you.
If you had contact to our support team please share your ticket no i will look in to it and try to provide your best solutions.
You can try DigiRDP I'm using it it's working perfectWould not recommend this RDP. There are constant issues, and support takes hours to respond. They also send messages back and forth, instead of just straight up trying to resolve, so it takes even longer. Expect to have multiple days every month where you can't use your RDP.