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Can't connect to VPS, don't receive money back

I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):
Login-Screen1.jpg
Click to expand...
and the VPS status still Terminated(Supporter tell lie :facepalm::facepalm::facepalm:???)
vpsTerminated.png
Click to expand...

Now I just want my money back because I found another better service.

Here is the chat log:
viet nguyen
Client
07/07/2011 21:49​
Since the buying day till now, I can not login to this VPS ? And now it was Terminated ?
Is anything wrong?

----------------------------
IP Address: 123.22.153.41
Allan Charles
Staff
07/07/2011 21:50​
You have placed the cancellation request for the VPS on - 06/07/2011 17:49 - Cancellation Request Confirmation

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
07/07/2011 21:57​
May I ask for one more question,
Can I have my money back or not?
Thank you

Allan Charles
Staff
07/07/2011 22:12​
We Do not provide refunds after 24 hours of ordering the service.

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
08/07/2011 07:29​
So what happen to me, no VPS & no money back ?
In your service, the setup time for windows VPS is 1-24h, so I have to wait more than 24h and still can't login to VPS, that why I cancel it. And now I have nothing, don't you?

Allan Charles
Staff
08/07/2011 21:06​
You could have open a ticket before placing the cancellation request ??

I can re-active your VPS if you wish.

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
09/07/2011 08:25​
OK, reopen it for me,
Thank you

Brett Hodges
Staff
09/07/2011 09:24​
Main IP Address: 178.162.234.87

Username: Admin
Password: 66q7****

Regards,
Brett
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viet nguyen
Client
09/07/2011 13:09​
I still can not connect to this VPS

Allan Charles
Staff
09/07/2011 21:05​
It is working fine here.

Thank you
Allan C.
Senior Admin,
KnowinServers.
Click to expand...
 
Last edited:
I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):

and the VPS status still Terminated(Supporter tell lie :facepalm::facepalm::facepalm:???)

Now I just want my money back because I found another better service.
Click to expand...
You place a cancellation request after a Month of ordering the service , And you expect a refund ?? :O

Sorry but this does not work here !.

Regarding your VPS , Open a ticket and We will check it.

servers down again?The previous downtime that I had was only 2 days ago for christ sake.
Click to expand...
Data-center are having router problems , We can not do much in it.
 
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im planning to have a KS NW100 (Windows|Netherlands)..

is this server is up? i dont want to have any troubles upon purchase, i just read that there are downtime in some area..

and does Windows have the capability to run sBorg?

thanks!
 
arpitpaltani said:
You place a cancellation request after a Month of ordering the service , And you expect a refund ?? :O
Click to expand...
What a joke?
Can you see the registration day??? Up till now it not been a month :facepalm:
Untitled.jpg

I placed a cancel after more than 24h but less than 48h(100% Sure). Because your service said that the set up time is 1-24h, so I have to wait at least 24h to know that VPS is working or not! Why do you always tell lie!
 
.:KnowinGlenn:. just view topic, i wonder why he don't reply. By e-mail they inform that they refuned for my friend, but not... i hope they won't become scammer.
P/S : my ticket haven't been solved #516579. my vps is still down....
 
xiona_marie said:
im planning to have a KS NW100 (Windows|Netherlands)..

is this server is up? i dont want to have any troubles upon purchase, i just read that there are downtime in some area..

and does Windows have the capability to run sBorg?

thanks!
Click to expand...

Hey Mate,
Do not worry, No Netherlands Servers are down,All Servers are fine and online.


sboone0 said:
ticket #516579


@arpitpaltani: anything wrong ?

@xiona_marie: server is still down.
Click to expand...

Hello, You vps is not down, its online.
Just needed a reboot.
It working without any issues now.

sboone0 said:
my vps is online now, so i don't need to contact, my friend will e-mail you to explain his problem.
Click to expand...

Hello,
Glad to Know :)
Well Please ask your friend to contact our support or get online on msn asap.
I am free for few mins now.

Thank You
 
Hey Mate,
Do not worry, No Netherlands Servers are down,All Servers are fine and online.
Click to expand...
is sBorg compatible with Windows? cause i am not familiar that much using Linux

thanks .:KnowinGlenn:.!

btw,, i have 2 RDP account in your buywindowvps both US.. just telling :)

i dont get this,,

35429a.jpg

Payment Gateway Fees @ 5.00%: €1.50 EUR

why am i going to be charged of this?

can i have a discount?

thanks!
 
Last edited:
.:KnowinGlenn:. said:
Hey Mate,
Do not worry, No Netherlands Servers are down,All Servers are fine and online.




Hello, You vps is not down, its online.
Just needed a reboot.
It working without any issues now.



Hello,
Glad to Know :)
Well Please ask your friend to contact our support or get online on msn asap.
I am free for few mins now.

Thank You
Click to expand...
I sent an email to you and still waiting, but no reply.

__________________
Added after 9 Hours 35 minutes:

Received the refund! Thank you admin :)
 
Last edited:
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