dangnhap307
Member
Can't connect to VPS, don't receive money back
I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):
Now I just want my money back because I found another better service.
Here is the chat log:
I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):
and the VPS status still Terminated(Supporter tell lie :facepalm::facepalm::facepalm:???)
Now I just want my money back because I found another better service.
Here is the chat log:
viet nguyen
Client
Since the buying day till now, I can not login to this VPS ? And now it was Terminated ?07/07/2011 21:49
Is anything wrong?
----------------------------
IP Address: 123.22.153.41
Allan Charles
Staff
You have placed the cancellation request for the VPS on - 06/07/2011 17:49 - Cancellation Request Confirmation07/07/2011 21:50
Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
May I ask for one more question,07/07/2011 21:57
Can I have my money back or not?
Thank you
Allan Charles
Staff
We Do not provide refunds after 24 hours of ordering the service.07/07/2011 22:12
Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
So what happen to me, no VPS & no money back ?08/07/2011 07:29
In your service, the setup time for windows VPS is 1-24h, so I have to wait more than 24h and still can't login to VPS, that why I cancel it. And now I have nothing, don't you?
Allan Charles
Staff
You could have open a ticket before placing the cancellation request ??08/07/2011 21:06
I can re-active your VPS if you wish.
Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client
OK, reopen it for me,09/07/2011 08:25
Thank you
Brett Hodges
Staff
Main IP Address: 178.162.234.8709/07/2011 09:24
Username: Admin
Password: 66q7****
Regards,
Brett
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viet nguyen
Client
I still can not connect to this VPS09/07/2011 13:09
Allan Charles
Staff
It is working fine here.09/07/2011 21:05
Thank you
Allan C.
Senior Admin,
KnowinServers.
Last edited: