HostLower.com - Unmetered 1GBiT Windows and Linux VPS - from €10/Mo (US/FR)
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Nice offers, but would like to see Liberty Reserve as payment if it is possible.
Hi,
We are looking to add this, I will update this thread when it has been done.
Thanks,
Danny
Hi,
Sorry this thread is not for support.
Thanks,
Danny
Hi,
Sorry this thread is not for support.
Thanks,
Danny
Registration Date: 05/08/2012
Product/Service: Semi-Dedicated - Semi -L-
Domain: NA
Payment Method: 2CheckOut (PayPal)
First Payment Amount: €45.00EUR
Recurring Amount: €50.00EUR
Next Due Date: 05/09/2012
Billing Cycle: Monthly
Status: Pending
09/08/2012 06:10 VPS / Dedicated Support
VPS Setup Time
Open High
08/08/2012 14:17 Sales
about setup time
Open Medium
firstly you have to check your tickets
before this message writing...
i wrote on skype , opened ticket no answer.. and now im trying refund from paypal..
Product/Service: Semi-Dedicated - Semi -L-
Domain: NA
Payment Method: 2CheckOut (PayPal)
First Payment Amount: €45.00EUR
Recurring Amount: €50.00EUR
Next Due Date: 05/09/2012
Billing Cycle: Monthly
Status: Pending
09/08/2012 06:10 VPS / Dedicated Support
VPS Setup Time
Open High
08/08/2012 14:17 Sales
about setup time
Open Medium
firstly you have to check your tickets
before this message writing...
i wrote on skype , opened ticket no answer.. and now im trying refund from paypal..
Stay away from these guys
Update: Danny just refunded me because of a "system log" error
[STRIKE]They do not refund you[/STRIKE] They do if you tell them you will go to Paypal and post on this forum
Play by play with ticket/support: (Changed my name to me, don't want anyone to know my name)
OKAY, so here they refused a refund WAY before it was requested. Okay that's fine...
Details were sent on August 7th 11AM
So here I requested OS change
Then I requested a refund a second time on the 8th at 5:23AM, that is less than 24hours.
For all you simpletons, 24hours would be at 11AM to 11AM the next day
Here he didn't even acknowledge my request for refund
So here I asked, this time threatening to go to Paypal, which I NEVER DO TO ANYONE
Below.. oh really? it was done WAY before it was even setup.
Update: Danny just refunded me because of a "system log" error
[STRIKE]They do not refund you[/STRIKE] They do if you tell them you will go to Paypal and post on this forum
Play by play with ticket/support: (Changed my name to me, don't want anyone to know my name)
OKAY, so here they refused a refund WAY before it was requested. Okay that's fine...
Details were sent on August 7th 11AM
So here I requested OS change
Then I requested a refund a second time on the 8th at 5:23AM, that is less than 24hours.
For all you simpletons, 24hours would be at 11AM to 11AM the next day
Here he didn't even acknowledge my request for refund
So here I asked, this time threatening to go to Paypal, which I NEVER DO TO ANYONE
Below.. oh really? it was done WAY before it was even setup.
I have really doubt that Are you serious on your business?
I am using a server of you and i must say the server is awsome. realy awsome. awsome speed. But
The worst support i have ever met. As a Host owner you must come online for minimum 1 hour daily. If you are too busy why are you not hiring someone who can give support and be online??
I had a plan to work with you for a long term.
Now i must say I will leave you. My server will be expired on 15th august and i have already started searching for a good host. It was good having your server.
If I see any changes of your support. I will be back. [Frankly speaking: I dont want to leave this server But now I am bound.]
I am using a server of you and i must say the server is awsome. realy awsome. awsome speed. But
The worst support i have ever met. As a Host owner you must come online for minimum 1 hour daily. If you are too busy why are you not hiring someone who can give support and be online??
I had a plan to work with you for a long term.
Now i must say I will leave you. My server will be expired on 15th august and i have already started searching for a good host. It was good having your server.
If I see any changes of your support. I will be back. [Frankly speaking: I dont want to leave this server But now I am bound.]
Weaselbuddha
Member
From Today:
From the 12th:
You added someone to answer tickets in 4 days? Do they also do technical support or just answer tickets?
What I find interesting is that you have double, or triple the number of folks working tickets, yet the complaints about your support keep rolling in.
Your definition of unmanaged is also interesting, filesystem errors and system crashes of your seedboxes, I seem to remember you claiming those were not managed either. Seems short of a machine being on fire, the best your support could do was reboot - so you added a guy who does nothing more than reboots?
Hi,
There are three of us that can reply to tickets
Thanks,
Danny
From the 12th:
You added someone to answer tickets in 4 days? Do they also do technical support or just answer tickets?
What I find interesting is that you have double, or triple the number of folks working tickets, yet the complaints about your support keep rolling in.
Your definition of unmanaged is also interesting, filesystem errors and system crashes of your seedboxes, I seem to remember you claiming those were not managed either. Seems short of a machine being on fire, the best your support could do was reboot - so you added a guy who does nothing more than reboots?
Hi,
I am unsure what you mean when it comes to technical support paragraph.
We have 000's of active servers, we are bound to have complaints about the service. On the whole most customers and re sellers are happy with the service we provide.
Can I ask if you have any issues at the moment with your service that you feel has not been rectified? I will look at this personally.
Thanks,
Danny
I am unsure what you mean when it comes to technical support paragraph.
We have 000's of active servers, we are bound to have complaints about the service. On the whole most customers and re sellers are happy with the service we provide.
Can I ask if you have any issues at the moment with your service that you feel has not been rectified? I will look at this personally.
Thanks,
Danny
Weaselbuddha
Member
That is what I thought, until things go wrong.
Good Price. Good Speed...as long as you are paying for a working machine. A machine that is down, and you can't reach support, or can't get support, or are told that it ain't their problem. Speed 0MB/s, price too high.
000? You have what hundreds ( nnn ) or thousands ( nnnn) servers? And only 2 or 3 people supporting them? Might begin to explain why you have so many requests for refunds....in just this thread.
Sounds just like when you blamed your customer for server problems "We have this template on hundred of machines, so it can't be us and you have an unmanaged service", remember how that turned out? It was your problem, you offered a refund.
As to complaints about service, you've had widespread defections. Your support is so bad that angry people who are no longer your customer post messages like this.
Good Price. Good Speed...as long as you are paying for a working machine. A machine that is down, and you can't reach support, or can't get support, or are told that it ain't their problem. Speed 0MB/s, price too high.
000? You have what hundreds ( nnn ) or thousands ( nnnn) servers? And only 2 or 3 people supporting them? Might begin to explain why you have so many requests for refunds....in just this thread.
Sounds just like when you blamed your customer for server problems "We have this template on hundred of machines, so it can't be us and you have an unmanaged service", remember how that turned out? It was your problem, you offered a refund.
As to complaints about service, you've had widespread defections. Your support is so bad that angry people who are no longer your customer post messages like this.
Hi Weasel,
To be honest the only customer who does not have an active server and complains is you!
As stated in another thread (WHT) you have not had a service for about 3 months, how can you possible comment on the state of support when you have not experienced it after new staff and practices have been put in place...
Thanks,
Danny
To be honest the only customer who does not have an active server and complains is you!
As stated in another thread (WHT) you have not had a service for about 3 months, how can you possible comment on the state of support when you have not experienced it after new staff and practices have been put in place...
Thanks,
Danny
Weaselbuddha
Member
Danny,
3 months with 100TBh, a year with SeedBoxOne. You moved me twice, once from SeedboxOne to a seedbox with 100TBh, then to a VPS. All three times (including my exit) the moves were due to your inability to support your service. During the time I was at SeedBoxOne, I received at least three months cumulatively in free usage, because of problems. So yes this is history, but betrays an attitude towards support that seems to continue.
I may be the only one that posts here, that wouldn't include the folks you recently billed that don't have service with you any longer. I know three of them, they all three left your service because of the support. Two of them wrote you complaining about being billed for service they don't have. I also received a bill. Couple people responded with a WTH? They are yet to hear anything. That happened late last month, how are those new procedures working out?
One of the folks that left less than three months ago, accidentally discovered that you had unsecured public access to all of your accounts, including names, dates, machine details. They tried to alert you to the problem...for over two weeks, finally you responded in a befuddled fashion.
They all three have seedboxes with someone else now, and are happy with your competitors.
It appears that from previous postings, your procedures are a work in progress, on the 12th of this month, you had two people providing support, then on the 16th you claim you had 3. I know that as late as May it was still just you.
If people are considering getting your very inexpensive service, I'd highly recommend they read this thread, threads over at WHT, and at TorrentInvite - all three places you are largely excoriated for your support. They also should have a firm understanding of what unmanaged means.
Here's hoping you find a solution to your problems.
Weasel
3 months with 100TBh, a year with SeedBoxOne. You moved me twice, once from SeedboxOne to a seedbox with 100TBh, then to a VPS. All three times (including my exit) the moves were due to your inability to support your service. During the time I was at SeedBoxOne, I received at least three months cumulatively in free usage, because of problems. So yes this is history, but betrays an attitude towards support that seems to continue.
I may be the only one that posts here, that wouldn't include the folks you recently billed that don't have service with you any longer. I know three of them, they all three left your service because of the support. Two of them wrote you complaining about being billed for service they don't have. I also received a bill. Couple people responded with a WTH? They are yet to hear anything. That happened late last month, how are those new procedures working out?
One of the folks that left less than three months ago, accidentally discovered that you had unsecured public access to all of your accounts, including names, dates, machine details. They tried to alert you to the problem...for over two weeks, finally you responded in a befuddled fashion.
They all three have seedboxes with someone else now, and are happy with your competitors.
It appears that from previous postings, your procedures are a work in progress, on the 12th of this month, you had two people providing support, then on the 16th you claim you had 3. I know that as late as May it was still just you.
If people are considering getting your very inexpensive service, I'd highly recommend they read this thread, threads over at WHT, and at TorrentInvite - all three places you are largely excoriated for your support. They also should have a firm understanding of what unmanaged means.
Here's hoping you find a solution to your problems.
Weasel
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