Rofl they suck!
I was hosting rs2rs.com there first because some dooshe at DP told me it was okay to do so. They suspended me. That was not the problem! They unsuspended me and gave me 12 hours to delete the rs2rs script. ( Altough rs2rs.com wasnt pointing to their server anymore but back on the dedi at OVH ).
They mailed me at 22.00 with that notice! But since i'm a student, it was impossible for me to get that file deleted under 12 hours.
I wasnt about to cry for those ~$5 but it did hurt!
I then bought a second package for 1 site. ( picfreak.us ) wich is a simple imagehost with 30 visits/day!
After a few days my account got hacked. ( No idea how, gmail account was intact [ IPlog says i'm the only one accesing )
They dont offer customersupport when you dont have an account, so i had to create a new account to get my old account working!
So I did! ( tried their offline support at the main page, but those messages never seem to arrive )
I bought a new package so I wouldn't lose too many visitors.
I also created a ticket where i asked if they could please re-unsuspend the first package OR add up the days it was suspended to the package I was using at that time. And i asked for a refund of the second package i had at my first account.
They ignored most questions and said i had to pay an invoice because i used a coupon twice! I understand thats not allowed but i dont get that has to do anything with my ticket... Besides, if i wouldn't have lost my previous packages, this wouldnt be needed!
Then they told me rs2rs.com was active!
It was active at that time, but only because i bought a new package!
I never got to see any help/refunds!
Their load is pretty high to and they have quite allot of downtime!
I'd stay away of this host!