I want to wait until to end of my service to write a review but in this case I should say something first.
I don't know why people who aren't using boxslots go here to make a sale thread become a discussion thread. I remember that some time ago, WJ created Hosting Discussion for this purpose. And WJ doesn't allow user to make a sale thread become support thread. (I still don't agree with this decision but in other thread, I saw mods warning members)
I'm using their service. In these 2 days, I don't know why but I get answer for my tickets later than before. But it's still no longer than 6 hours to get a reply (longest). Some ticket get answer just after 1-2 hours. I know you are very angry when you are very need answer but please go to webhostingtalk (I think biggest forum about hosting) and see how long big companies in budget service answer their customer.
I think you should be patient. If you can't wait longer, go to discussion section and make a topic or pm to mod directly to send a warning to boxslots. And don't forget to attack proof pictures.