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VPS AxisNext.com - Offshore VPS, RAID10 HDD, 1 Gbps Unmetered, From $3/month (Germany)

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i know that... but the moment i did these tests nothing was running that was consuming bandwidth more than 100kb/s so... should i Open a ticket ?
 
No see, I don't feel that 'Oh sorry we had problems with our system you got notification by email that went straight to spam due to our server IP being blocked by most email clients' is good enough.

You as a sales rep, CEO, whatever, should be on the ball on whatever threads you maintain. Also, it isn't right nor fair for you to just come back and think everything is hunky-dory just because you informed us of some ticket system problems.

As I've said the ticket system is NOT the backbone of your company, it isn't the lifeline. You have logs, and paypal invoices and all of that tracking customers and their purchases with you.

Just to relate personally, I've had a VPS upgrade in 'queue' for almost 72 hours now. My VPS has been unuseable for 72 hours due to your 'ticket system malfunction' or whatever. You've had logs since I paid for it. You could have easily dispatched an email and said 'hey we've manually upgraded your VPS, here ya go' But instead you've made me wait and lose out on using what I've paid for.

So yes I think it's charge back time on my VPS. You can't offer me enough months free to stay with you. So either approve the refund via paypal, or refund my money to me through a ticket. I will be opening one last ticket with you to get my hard earned cash from you.

Hopefully you keep your other customers happy, but you just lost one with this blatant disregard for your customer base.
 
Zaertix said:
No see, I don't feel that 'Oh sorry we had problems with our system you got notification by email that went straight to spam due to our server IP being blocked by most email clients' is good enough.

You as a sales rep, CEO, whatever, should be on the ball on whatever threads you maintain. Also, it isn't right nor fair for you to just come back and think everything is hunky-dory just because you informed us of some ticket system problems.

As I've said the ticket system is NOT the backbone of your company, it isn't the lifeline. You have logs, and paypal invoices and all of that tracking customers and their purchases with you.

Just to relate personally, I've had a VPS upgrade in 'queue' for almost 72 hours now. My VPS has been unuseable for 72 hours due to your 'ticket system malfunction' or whatever. You've had logs since I paid for it. You could have easily dispatched an email and said 'hey we've manually upgraded your VPS, here ya go' But instead you've made me wait and lose out on using what I've paid for.

So yes I think it's charge back time on my VPS. You can't offer me enough months free to stay with you. So either approve the refund via paypal, or refund my money to me through a ticket. I will be opening one last ticket with you to get my hard earned cash from you.

Hopefully you keep your other customers happy, but you just lost one with this blatant disregard for your customer base.
Click to expand...


I'm sorry. Can you please explain why your VPS was unusable because you have requested an upgrade?

If your VPS was down we will offer you free credit. But if you do a chargeback we won't provide you any credit/refund. I don't handle the billing, so if you have already opened a chargeback I would request you to close it before it comes to the attention on the management people. Because a Paypal dispute waives a refund and also free credit for your VPS.

But why was your VPS unusable? VPS has no relation to the ticket system or the upgrade. Your VPS was online and fully functional even when our ticket system had issues.

Upgrades can typically take 1-3 days.

ty180sx said:
Sborg upload speeds
:facepalm:

[SLIDE]http://lulzimg.com/i23/0a8db858.png[/SLIDE]
Click to expand...

Please do a cachefly test and open a ticket with it :)

djscooby said:
i know that... but the moment i did these tests nothing was running that was consuming bandwidth more than 100kb/s so... should i Open a ticket ?
Click to expand...

Yes sir :)
 
~musicking/ and so on

what ever the user is on the client you put that in front of ~

example http://123213123/~user

__________________
Added after 6 minutes:

also after installing kloxo and setup dns reboot straight away or your dns wont work
 
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I did that,while trying to unrar i get this :
e8b849.png



while trying to rar i get this :
ce3c4e.png


The problem is probably mine, since i've never been able to install a working rapidleech (Always fail in the rar part lol)
 
This will be my last post in this thread.

This hosting company isn't worth their salt. In their terms it actually states, you can only get a refund on your FIRST invoice. Not ANYTHING after it. No subsequent invoices.

So let's say you're like me. You pay for an upgrade, you decide the price isn't worth what you're paying. You buy the 5 dollar VPS and upgrade to the 20 dollar VPS in the first month. You pay them the 15. You want a refund.

YOU GET SCREWED OUT OF THE 15. 100% fully screwed.

This is the worst refund policy I've ever read. And the world's worst support I've ever had. If I'm dissatisfied with my service, wouldn't you think you as a company would do all that you could to salvage your good name? Or at least try to make me a happy leaving customer, instead of attempting to extort the upgrade money out of me with BS refund policies.

Because all in all it isn't an upgrade fee. I'm paying for the literal product. A larger VPS.

I'm so angry right now it isn't even funny. I could make this post much longer but I'd be rambling.

All in all I am disgusted that a company such as this thinks it's okay to have that as a policy.

For those that can't find it,
Code: 
The money back guarantee only applies to the first invoice paid by a  customer and not on any subsequent invoice paid. However the amount paid  for any subsequent invoice may be adjusted for future usage.
 
All 'big' hosting providers like Hostgator only provide a refund for the first invoice. This is not an uncommon policy. Did you read the terms before signing up?
 
Yes but see the word here is 'big' and terms synonymous with that are 'good' 'awesome support' 'communicative' 'intelligent'.

Which is nothing compared to this group. But as I said, I'm done with you and your company. Please don't make me come back to see your reasons behind thieving money.

Hope all is well for you and your company.
 
Zaertix said:
Yes but see the word here is 'big' and terms synonymous with that are 'good' 'awesome support' 'communicative' 'intelligent'.

Which is nothing compared to this group. But as I said, I'm done with you and your company. Please don't make me come back to see your reasons behind thieving money.

Hope all is well for you and your company.
Click to expand...

Did you read the terms before clicking on that you have read and agreed to the terms? Please reply to that sir.
 
I did that,while trying to unrar i get this :
e8b849.png



while trying to rar i get this :
ce3c4e.png


The problem is probably mine, since i've never been able to install a working rapidleech (Always fail in the rar part lol)
 
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