Well they are crooks. Lie cheat and steal from you. We added some funds to our account to have the invoices autopay when they are due. Well a day after the funds were on our account we decided to move on shore and cancel our service. We asked to have those funds on account refunded to us and they said no refunds.
There TOS says nothing about no refunds for funds on account only for paid invoices. We were not asking a refund for our current invoice period but only the funds on account. They still refused. They even went as far as changing the TOS to reflect that.
Long story short they stole 40 dollars of our money. They are corrupt lying individuals that make up there own rules as they go.
I also had some major downtimes with them. We were down for about 2 days.