To contact Vidcloud/Mcloud, you can follow these steps:
1. Go to the Vidcloud/Mcloud website at vidcloud.com or mcloud.com.
2. Click on the "Support" or "Contact Us" link in the footer of the website.
3. You will be directed to a support page where you can find a variety of resources, including a knowledge base, FAQs, and contact information.
4. To contact customer support, click on the "Submit a Ticket" button.
5. Fill out the support request form with your name, email address, and a detailed description of your issue.
6. Select the appropriate support category and priority level.
7. Click "Submit" to send your request to the Vidcloud/Mcloud support team.
8. You will receive a confirmation email with your support request number.
9. A support representative will respond to your request as soon as possible, typically within 24 hours.