Chargebacks are usually not caused by the pausing of uploads. Please check if you deleted a lot of files accidentally because I saw the complaint:
i cant remote upload yet
Never fixed it......
__________________
Added after 6 minutes:
Kat File said ''Old server transfer to New server", but I am very scary.
Because They made a server crush before, then My files were 13000 → 8000.
and I have only one choice to "GAVE UP :sad:" they said.
This time 11000 → 8200 → 7000 in a day.
Are you sure to OK ?????
Downloaders always become angry when they found a lot of dead links after they puchased premiums. It's the most common reason. Also, please develop an automatic way to monitor all your file servers. The service quality issue is often the second factor. And the third factor is that you made too many uploaders so angry that they delete all their files and leave.
Common concepts are simple:
1. Premium download speed cannot be slow.
2. Old links cannot be dead, masked or disappeared.
I've never heard a filehost got attacked by a lot of chargebacks because some of their uploaders are on vacation. However, I heard some filehosts hire people to apply a lot of credit cards, buying premiums and asked for refunds repeatedly in order to destory competitors.
If you really care about the Japan traffic, you could monitor the thread if you can read Japanese:
link . There are some jargon, but you only need to know kat means KatFile. The forum system will close a thread automatically when 1000 posts are reached. Someone will open a new thread before there are 1000 posts. They are all downloaders living in Japan, and the earliest thread was before 2011. Now it's the 181th thread.